Search Vacation Homes in Longmeadow

"Terrible smell of smoke in room. People right outside room talking until well after midnight. Bed needed to be remade - top sheet was on top of blanket (which had burn holes)."

"I reserved the room through Expedia ten minutes before my arrival, but it took nearly an hour for hotel staff to receive the reservation. In the interval, the room I requested was given to a walk-in customer. The staff blamed Expedia's reservation system, but I knew the reservation had been sent to Hilton because I got a partial reservation number. The staff was unsympathetic with my frustration (it was midnight) and advised me next time not to book through a third party. I asked for Hilton's central phone number; the staff ignored my request. The room we eventually got was fine -- spacious, clean and well-lit -- but the price was over $300. Parking was available in an adjacent building, but also more expensive than I would have expected."

"Restaurant has improved tremendously but breakfasts are now horrible: fake eggs, cold potatoes, and terrible coffee. And front desk is horrible. We requested late check out a day before, they told us to check back in next day. Had us call back 3 times checking back in the next day to ultimately be told they had let others check out late and we would have to pay 25 dollars for an extra hour. Why couldn't they have told us that the day before, if that was in fact the case. We also went down in person during breakfast to talk to front desk, waited a few minutes and no one ever came. We will not be going back."

"Easy access to surrounding areas"

"The hotel and the room were wonderful, Luis the maintenance person was very pleasant and very helpful with the AC and TV in the room. He was nice and offered his services to us. The front desk staff named Jasmine was very rude and very mean tone with an attitude. Was not helpful when asked where we can order food from."

"My room didn’t have any towels, and when I went to the front office, there was no one there for about 10 minutes. I had to wait, my towels were then given to me, but that was quite an inconvenience after a long day. Also, I questioned the cleanliness of my room because there was hair that wasn’t mine in quite a few places. "

"The hotel is very clean and well maintained. The room was well decorated with a large bathroom. The only negative was that some of the staff was unfriendly and unhelpful - a little unusual for a casino. "

"Good!"

"The staff was great. The room was sparse. I was on the first floor at my request. Outside our window for 2 days was trash. I asked them to remove it on the third day. They were very apologetic and explained they had somebody out sick So I totally understood. We had our dog with us, and they made us very comfortable with having him there. Nice people just a very average hotel."