West Springfield Spa Hotel

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"Had a good stay everything was fantastic "

"room were not cleaned and the bedding had blood on them when we talk to them they change are room but it was in another room just the same but had bullets mark on the wall they said there were sorry but would not refund me and told us to deal with it. "

"If you are a parent of autistic children this is not the hotel for you. You can hear everything from the room upstairs which I had no issue with because I don’t complain since I know what it’s like but the manager came to my room and instead of politely asking me what was going on or if she can help me in any way or relocate me if it was needed but she did not do that instead her tone was cold and very dismissive. It’s understandable that noises bother people but I cannot do anything with my children that are both on the spectrum hence why parents of disabled children don’t go out much because of people who are unaware of this life. I would say if you do stay maybe make it aware to them but in my opinion I shouldn’t have to tell you my life story to be treated fairly. Also, there was a few comments made by housekeepers and the manager as well spoke about the screaming. Almost like the whole hotel had a chat about us.. I would say it is very much clean and the food in the cupboard is reasonable price. I had no issue with anything other than the staff unfortunately."