Dear Almaz, Thank you for writing such an excellent review of Extended Stay America. We also want to thank you for mentioning how convenient the location is as we received many positive comments about our area, so we are glad that this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again. Have a great day.Sincerely,Hotel Management

Dear Victoria, We are deeply sorry you did not feel safe during your stay. Your comfort and security are paramount to us, and we regret any concerns you may have had about the condition of our facility. We take the safety and well-being of our guests seriously and continuously work to ensure our premises meet the highest standards. Your feedback is invaluable, and we will address any issues promptly to enhance the overall experience for our guests. We apologize for any inconvenience caused and hope for another opportunity to provide you with a much-improved stay in the future. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management

Dear Yelenys, We apologize for the unacceptable odor and cleanliness issues you encountered during your stay. Maintaining a clean and fresh environment is essential, and we regret falling short of your expectations. Please know that we will address these concerns to ensure a more pleasant experience for our guests in the future. Your comfort and satisfaction are important to us, and we appreciate you bringing this matter to our attention. Should you reconsider staying with us, we will ensure a significantly improved experience that reflects our commitment to guest satisfaction. Thank you for sharing your feedback with us.Sincerely,Hotel Management

Dear Eleonora, Thank you for taking the time to share your positive experience with Extended Stay America! We're delighted to hear that you enjoyed the convenience of having a kitchenette in your room. Providing amenities like a stove, fridge, and sink is aimed at enhancing our guests' comfort during their stay. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management

Dear ogawa, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities; therefore, we apologize for not meeting your expectations. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Heather, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Hector, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear Philip, Thank you for taking the time to rate your experience at Extended Stay America. We are delighted to hear that you enjoyed your stay and that our team was able to provide you with clean and comfortable accommodations along with outstanding service. Your positive feedback means a lot to us, and we appreciate you recognizing our efforts. We hope to have the pleasure of welcoming you back soon and that we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management

Dear Romeo, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and you will stay with us again soon.Sincerely,Hotel Management

Dear Dion, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Diane, Thank you for connecting with us about your time at our hotel. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Hector, Thank you for being our guest. We want to extend our apologies for not providing you with a room as per your expectations. We completely understand your frustration and the inconvenience this caused you. Also, you found cleanliness issues when getting a room, which is another sad thing that should not have happened. We are sure this is a case of miscommunication between the front desk and the cleaning team. Rooms are investigated before delivery, and something was missed in your case. Please let us discuss this with the housekeeping team and ensure this act is never repeated. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Tyron, We apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we regret any shortcomings in service. We'll address these concerns with our team to ensure improvement. Thank you for bringing this to our attention, and we appreciate your understanding. We would like to regain your trust and hope you will give us another chance in the future.Sincerely,Hotel Management

Dear Evitamarie, We would like to apologize on behalf of our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Sven, We sincerely apologize for the inconvenience you experienced during your stay. We understand that noise and outdated facilities can impact the overall comfort of our guests. Your feedback is invaluable, and we assure you that we take it seriously. Please know that we are continually working to improve our facilities and services. We regret that we fell short of your expectations and hope you reconsider staying with us in the future, allowing us to provide you with a more positive experience. Thank you for sharing your concerns with us.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We'll share your concerns with the team to ensure improvements. Our goal is to provide a comfortable environment for our guests, and we regret falling short of your expectations. If your travels bring you back to the area, we'd love the opportunity to make it right. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Samir, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain a clean and comfortable environment for all guests. Your comments are valuable, and we'll address them to enhance our overall guest experience. If your travels bring you back to the area, we hope to have the opportunity to provide you with a more positive stay.Sincerely,Hotel Management

Dear Stella, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards in our service and the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit.Sincerely,Hotel Management

Dear L, We sincerely apologize for the challenges you encountered during your stay. We understand the importance of a clean and comfortable environment, and we regret that we fell short of your expectations. Your feedback is crucial, and we will address the issues you've raised with our team to ensure improvements are made. Our goal is to provide a positive experience for all our guests, and we appreciate your patience and understanding. If your travels bring you back to the area, we hope you will consider giving us another chance to provide the service and accommodations you deserve.Sincerely,Hotel Management

Dear Alberto, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management

Dear Chris, We extend our gratitude for taking the time to provide us with feedback regarding your stay at our hotel. We are disheartened to learn that we fell short of your expectations and that you encountered issues with your accommodations. Please accept our sincere apologies for any inconvenience caused. We will take the necessary steps to ensure that our housekeeping staff performs flawlessly in preparing each room for our guests. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Matheus, Please accept our gratitude for posting such wonderful feedback about your stay at Extended Stay America. It is nice that everything worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Sincerely,Hotel Management

Dear Jason, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management