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关于绍曾德奥克斯文图拉县唐普雷斯套房酒店的点评

2.5 out of 5
绍曾德奥克斯文图拉县唐普雷斯套房酒店
1712 Newbury Road, Thousand Oaks, CA

点评

8.4

很好

10 分 - 超赞。216 条好评，共有 468 条点评" "
8 分 - 还可以。154 条好评，共有 468 条点评" "
6 分 - 一般。52 条好评，共有 468 条点评" "
4 分 - 很差。31 条好评，共有 468 条点评" "
2 分 - 糟糕。15 条好评，共有 468 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

yanwen，中国

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不错的酒店
我们住了一晚，是二个卧室的套房，有开放式厨房，停车方便，有免费WIFI，免费停车，干净卫生，职员友好。

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施
Very nice staff at the front desk. From my limited contact with them I did get the feeling that they were there to help if any issues came up. Thankfully everything was just fine
2024 年 4 月入住 1 晚

8/10 还可以

Romelda Hermoso，Thousand Oaks

满意：清洁度、员工和服务、服务设施
decent place to stay.
2024 年 4 月入住 7 晚

8/10 还可以

Romelda Hermoso，Thousand Oaks

满意：员工和服务，清洁度
I suggest management should put a camera inside the laundry area. I lost some of my clothes while doing my laundry.
2024 年 3 月入住 7 晚

10/10 超赞

Erika

满意：服务设施，清洁度
Comfortable and clean
2024 年 4 月入住 1 晚

10/10 超赞

ariel

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
very spacious rooms, friendly staff, and delicious breakfast!
2024 年 3 月入住 7 晚

6/10 一般

Romelda Hermoso

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 7 晚

10/10 超赞

pethe

2024 年 2 月入住 1 晚
RR 于 2024年03月25日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Romelda Hermoso

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All the staff are great including the manager. They are courteous, friendly and service oriented.
2024 年 3 月入住 7 晚
RR 于 2024年03月25日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Romelda Hermoso

2024 年 3 月入住 7 晚

10/10 超赞

Romelda Hermoso

2024 年 3 月入住 6 晚

10/10 超赞

Romelda Hermoso

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 8 晚
RR 于 2024年03月18日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Romelda Hermoso

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 6 晚
RR 于 2024年03月18日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Romelda Hermoso

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Nice area, decent, safe, secured hotel to stay if you are looking for a temporary place like a contractual work. Friendly and courteous staff too.
2024 年 2 月入住 6 晚
RR 于 2024年02月19日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 还可以

Romelda Hermoso

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great and friendly staff.
2024 年 1 月入住 12 晚
RR 于 2024年02月19日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 还可以

Romelda Hermoso

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Enjoying my stay here.
2024 年 1 月入住 9 晚
RR 于 2024年02月11日 的回复
Thank you for your time to do the survey. We are hoping to see you again when your travels bring you to the town.

10/10 超赞

Romelda Hermoso

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great staff and quiet, safe area.
2024 年 1 月入住 7 晚
GM 于 2024年01月27日 的回复
Thank you for staying! We appreciate you and hope to welcome you again.

10/10 超赞

Romelda Hermoso

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 7 晚
RR 于 2024年01月17日 的回复
On behalf of the entire Courtyard Thousand Oaks team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time

8/10 还可以

Monica

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
RR 于 2024年01月14日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 还可以

scott，Ft Worth

与配偶出行
满意：清洁度、员工和服务、服务设施
Very convenient location and the staff were very helpful and responsive to our requests. Rooms and hallways are showing their age and high usage. I am a loyal Marriott customer so I hope some reno is not too far off.
2023 年 12 月入住 8 晚
RR 于 2024年01月14日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

6/10 一般

Carla

与家人出行
2024 年 1 月入住 3 晚
GM 于 2024年01月8日 的回复
Thank you for staying, we appreciate your business.

10/10 超赞

Gilbert

2023 年 12 月入住 1 晚
GM 于 2023年12月28日 的回复
Thank you for staying, have a happy New Year!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
GM 于 2023年12月28日 的回复
Thank you for staying, have a happy New Year.

10/10 超赞

Sheena

2023 年 12 月入住 1 晚
GM 于 2023年12月28日 的回复
Thank you for staying!

8/10 还可以

Melanie

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
There were small areas of the property that needed better maintenance or cleaning (look at the side of the fridge next to the sink-ew), but the staff were always pleasant and helpful.
2023 年 11 月入住 3 晚
GM 于 2023年12月28日 的回复
Thank you for staying, we have shared your feedback with the team.

10/10 超赞

TJ

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Thank you Brian for making me feel welcome when i checked in.
2023 年 11 月入住 2 晚
GM 于 2023年12月28日 的回复
Thank you for staying!

10/10 超赞

Gil

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
GM 于 2023年12月28日 的回复
Thank you for staying!

10/10 超赞

Amy

满意：清洁度、员工和服务、住宿条件和设施
Super nice staff, spacious rooms, quiet location.
2023 年 10 月入住 1 晚

8/10 还可以

Nelson

与家人出行, 与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Room was clean but look was outdated. Walls were thin and we could hear our neighbors loudly.
2023 年 10 月入住 1 晚

8/10 还可以

Sharon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hidden
Elevator & parking not very well. Upstairs lot downstairs elevator etc. check in very accommodating. Nice pool area.
2023 年 10 月入住 1 晚

8/10 还可以

geralda

2023 年 9 月入住 14 晚

8/10 还可以

Neville

2023 年 9 月入住 1 晚

10/10 超赞

Kostantina

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Friendly staff and great location
2023 年 9 月入住 2 晚
RR 于 2023年09月6日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Shannon

2023 年 8 月入住 2 晚
RR 于 2023年08月16日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

6/10 一般

Ann M

与家人出行
满意：客房舒适度，清洁度
We stayed here one night in August, 2023 for a wedding. There were two couples and one singleton, so we rented a suite. I mentioned that my tall son would be on the pull out bed, and to be sure it was ready for him. Sleeping on a couch would not work. When we arrived, there were two young adults working at the desk. They were chatting with each other. They were not UNfriendly, but I would not say they were welcoming, either. Perhaps anxious to get back to their conversation? When we got ALL the way up to our room with all our luggage, we looked high and low for the bedding for the pull out, and it was no where to be found. My son had to walk some distance all the way back to the office to get a bag full of bedding. No apology was made. My sister's daughter slept on the pullout in their room (same hotel, same night) and she was given a bag of bedding upon checking in. The air conditioner in one of the bedrooms dripped water on the carpet, so it was soaking wet on one side of the bed. For five people in a suite, there were THREE bath towels, TWO hand towels, and NO wash cloths. We made due because it was such a long walk back to the office. Would not stay here again. Stayed at a TownePlace in Manhattan Beach a few days later and it was literally one of the top most comfortable, most lovely, most comfortable mid-priced hotels we've stayed in! I recommend THAT TownePlace facility!! Check it out, but skip the one in Thousand Oaks.
2023 年 8 月入住 1 晚
RR 于 2023年08月16日 的回复
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I wish you well for your future stay.

10/10 超赞

Jerimicha

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Booked this last minute fur my family of six. Two rooms with a pullout couch. Full kitchen including a small oven. Very clean. Great for price.
2023 年 7 月入住 1 晚
RR 于 2023年08月16日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

John

2023 年 7 月入住 2 晚
RR 于 2023年09月6日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

2/10 糟糕

Raymond

满意：清洁度
不满意：服务设施
2023 年 7 月入住 7 晚
GM 于 2023年07月25日 的回复
Thank you for taking the time to post a rating. We strive to provide excellent service and genuinely apologize that we failed to meet your expectations. We wish you well in your travels.

10/10 超赞

Diane

2023 年 7 月入住 11 晚
RR 于 2023年08月16日 的回复
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 超赞

Kanani

满意：客房舒适度，清洁度
2023 年 7 月入住 6 晚
GM 于 2023年07月25日 的回复
Thank you for posting a positive rating, we appreciate your feedback!

10/10 超赞

Gerardo

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Clean, quiet, safe, great for family
2023 年 7 月入住 7 晚
RR 于 2023年07月11日 的回复
Thank you for rating our hotel. We are hoping to welcome you back when your travel brings back to the town

8/10 还可以

Leah，Davenport

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
The hot tub was HOT which I liked, too hot for my husband. The property could use some updating, many things were the same as when we were there 9 years ago. The employees were friendly.
2023 年 7 月入住 3 晚
RR 于 2023年07月11日 的回复
Thank you for rating our hotel. We are hoping to welcome you back when your travel brings back to the town.

10/10 超赞

Robert

2023 年 6 月入住 13 晚
RR 于 2023年07月11日 的回复
Thank you for rating our hotel. We are hoping to welcome you back when your travel brings back to the town

10/10 超赞

Kulwinder Singh

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
👍
2023 年 7 月入住 1 晚
RR 于 2023年07月4日 的回复
Thank you for rating our hotel. We are hoping to welcome you back when your travel brings back to the town.

10/10 超赞

Lindsay

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Exceptional customer service from the front desk. They were able to get us checked in early so we could utilize the pool facilities. The room, pool, and all property was very clean. and propeety
2023 年 7 月入住 1 晚
RR 于 2023年07月3日 的回复
Thank you for staying! We appreciate you and hope to welcome you again.

10/10 超赞

daniel

2023 年 6 月入住 11 晚
GM 于 2023年06月29日 的回复
Thank you for staying!

10/10 超赞

Stephen，Westlake Village

2023 年 6 月入住 7 晚

10/10 超赞

Yvan

2023 年 6 月入住 3 晚
GM 于 2023年06月29日 的回复
Thank you for staying!

6/10 一般

Amy

商务旅客
不满意：客房舒适度，清洁度
Week Stay
Shower was warm, bed was okay, but for a king-size "suite" my husband and I had to turn sideways to pass each other and we are not large people. We had to move rooms twice. The room we originally checked into did not have a key that worked. Maintenance never fixed it, or was unable to fix it the next day. Front desk was very accommodating about the need to change rooms. 3/4 of the way through our stay the hallway wreaked of pot. The room was very old - carpet had "bubbles in it" and when the air was on - even at 70 it was freezing, but when the air was off it was hot. Great walking distance to Chili's and Cronies. Starbucks is just over the freeway. Hot tub was nice. Overall just ok. However, I won't be returning, and I travel to this area every 3-6 months. Parking is also $10/night.
2023 年 6 月入住 7 晚
RR 于 2023年06月19日 的回复
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your feedback with the Leadership team.

10/10 超赞

Ken

满意：住宿条件和设施，清洁度
Everything was OK.
2023 年 5 月入住 9 晚
RR 于 2023年06月19日 的回复
Thank you for staying with us! We appreciate you and hope to welcome you again soon!