Lower Chateaugay Lake Hotels

"Upon arrival trying to check in couldn't find any staff working in the front desk waited half an hour with no one around decided to start calling the property at least 10 times to finally get someone to come down and check us in upon entering our room. It was very outdated dresser drawer wouldn't shut hair on the bedsheets. Hotel seems sketchy. I wouldn't stay here again."

"Staff was welcoming and helpful. The hotel was tidy, surface clean and well vacuumed. The breakfast area was very clean as well. The property itself did need some updating as the carpets and furniture had a musty smell to them due to age. The pillows and bed linen did not smell fresh either. This is the reason I can only give an average rating."

"Parking excellent Breakfast some choices and excellent Staff very good service "

"Breakfast was great along with the room. We were disappointed that the indoor pool was closed for a maintenance issue. My Daughter and I were looking forward to a swim, but things happen!"

"The rooms are super clean and the layout of the rooms is planned well for comfort and style. It would have been an excellent rating if they had a closet to hang jackets etc.."

"Staff entered my room without permission and without knocking. Just because hotel staff have keys does not mean they can enter a guest’s room whenever they want. Guest privacy should be a top priority for any hotel, and this behavior was completely unacceptable. In addition, I am still trying to receive the $150 USD cash deposit that I paid at check-in. When I went to check out, no staff member was available. I was told that if I wanted my refund, I should leave the key inside the room and wait until 8:00 AM for the office to open. This makes no sense. Guests may need to check out early, especially if they have other travel plans or bookings during the night or early morning. Hotels should have staff available to process check-outs and return deposits when guests leave. We could not wait until 8:00 AM because we had another trip planned. It was very frustrating that no one was available to assist us or return the deposit at that time. Overall, the lack of respect for guest privacy and the poor handling of the deposit refund made this a very disappointing experience."

"Yes"

"Great pool area. Kids had a blast in the arcade!"

"We have stayed at Chazy lake several times and have loved every stay. The house is welcoming with everything you need. Bedrooms are extremly "