2/10 糟糕
Shannon
2025 年 7 月 28 日
不满意：住宿条件和设施，清洁度
The absolute worst experience I’ve had with planning a stay with Expedia. Nothing about this property gives “RESORT” its quite the opposite. From waiting over an hour in line to check in, to finally getting keys and anticipating being able to relax and enjoy my stay just to get to the 11th floor to find out that the keys were not programmed correctly, my family and I have to tote all of our luggage back down stairs to get the keys reprogrammed, went back to the room to check but the same thing happened. I was furious at this point. After the 3rd time going back to the 11th floor a lady that had been asleep came to the door of the room we were trying to gain access to! After being reassigned to another unit we were all exhausted and to find the room was not to my standards at all! There was a pile of dirty towels on the outside of the door, the Murphy bed was broken, there was no towels/washcloths and the couch looked like it needed to be thrown away it was so dingy and dirty. After complaining to management we were told the hotel was at capacity, and it was to late for me to find additional accommodations, they offered to move us to another room the following morning and suggested we cover the couch with a sheet. I cannot forget to add the trash that was outside the rooms going down every hallway, it was an absolute disaster! Please save your money, the pictures are produced by AI b/c the place is old, dirty and not as appealing in person at all! I can go on but I’m at my max
Shannon
2025 年 7 月入住 3 晚
