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"Friendly staff, nice natural Onsen within premise, very convenient-centrally located and brightly lit, especially when walking back at night after dinner outside, it's most welcoming. Amenities at the lounge and free shuttle service to/from Yamagata station is important for me so it's nice to have that. Room is spacious, very peaceful stay."

"Stayed 4 nights, beside being good at location, reasonable price; service was superb. My luggage delivery was challenging when I had to recall it back all the way from Aomori due to tsunami- earthquake alert, and the staff were very patient, took the trouble to call Yamato to ensure my luggages was safely sent back. Thanks to a gentleman staff (4/20) who find me a good rroom rate to extend extra day and make 1st call to Yamato, and Ms Sato San (4/23) who again called to check when my luggage didn't turn up on time. Much appreciated!! Will definitely come back again."

"We tried both Japanese room and western room and both are good but we preferred the latter. We also love having snacks and drinks in the lounge area and it’s free. I don’t drink alcohol but my family members do and they love it. The onsen is also good."

"Typical Toyoko hotel chain- clean, quiet, comfortable and at a relatively good location near enough the train station. It also comes with free breakfast which is very appreciated. There is a reasonably priced 24h MaxValu supermarket across the road for your convenience. My only gripe is there is only 1 elevator serving 11 floors. The wait times can get very long during check-in and breakfast hours. My room was on the second floor and they sensibly unlocked the escape stairs for guests to use during breakfast hours. However, it is locked all other times and the only way up/down to/from your room is the lift."

"Staff was very friendly and it was very clean"

"This hotel was wonderful. From its staff to its location - it was a perfect place to rest after touring Yamagata! "

"Stunning hotel, giant room and very nice futon! "

"Requested for rooms with "

"The onsen was great, albeit small but at least is provided. The room was clean and they had a charging cable with multiple styles of USBs for your charging needs. Despite the language difference, talking to the staff was great and very helpful providing information of around the area."