"Air conditioning wasnt working and blowing hot on the hotest day of the year (In May). had to report this to reception to get it fixed. And the "Promised" free drinks didnt happen for my Birthday - I had to chase up 3 times before eventually get offered 2 free drinks for my wife an myself. Other thank this, the room was adequate, and the hotel was well kept and clean."
"Clean, quite spacious room for 3 people. Another chair- only one - would have been useful. Had an issue with sockets/ tv tripping a couple of times but dealt with quickly when reported. Lovely breakfasts. Staff very helpful.
The room would have benefited from double or secondary glazing as being on a main road it was noisy. The complimentary ear plugs unfortunately were unsuitable as the design was painful in the ears. We did manage to sleep and enjoyed our stay."
"I have stayed at this hotel about 6 times. Though it's an old hotel it has everything we needed to make our stay comfortable. We like the service, the friendly staff Nd the breakfasts. Also, we like that it is so close to Paddington station and Hyde park."
"The pipe in the toilet broke. So our bathroom began to flood. We asked if we could be moved to a different room immediately. Instead, we were told to remain in our hot, smelly and flooded room while the maintenance guy took a look. And then after that, we were able to get a change into a significantly smaller room. We’d like a discount or a refund for the second night at the very least."