Castles in North Somerset

"Everything was absolutely perfect"

"Check in took a long time as everyone turned up at 4pm. Room had no window so I was disappointed as I wanted to be able to see out of the room and have the option to get some fresh air. Bed linen and towels were good quality so were the toiletries. Bed was a little soft for my liking but I prefer a firm mattress. Quiet hotel centrally located."

"Breakfast menu excellent. Staff were incredibly attentive. Spa an amazing place to chill out"

"Very nice hotel and pleasant stay, only issue was no hot water for 2 days out of the 3 we were there. "

"Have stayed here quite a few times but this one was not as good. Of the 3 lifts one was working and at breakfast things could have been better organised. There was a large queue to get in but many of the tables were unavailable due to needing clearing rather than having people on them. There were two coffee machine yet only one worked. Food at the Grill was OK but could have been a bit better. The room was clean and the bed comfy. The staff were good and the live music in Merlin’s bar was a nice touch. The room itself was good value but other areas are letting things down. "

"Nice location "

"Location and staff were excellent. Enjoyed breakfast. There was a leak in the roof which they were busily repairing after a rainstorm the previous night."

"The unsecured WiFi, which required no passage, puts guests at an unacceptable risk in this day and age. Other hotels where we choose to stay provide a secure password protected WiFi. Cleaning the room every other day meant that extra towels, clean mugs, drinking water, all had to be requested."

"Lovely staff and great service "