Northeast Ohio Hotel with Pool

"Enjoyed our stay"

"This is super convenient to Rocket arena which is why we stayed here and have stayed him probably 6 or 7 times in the last 2 years. Our room stunk like cigars, the shower was disgusting and the floor needed a sweep. I talked to the front desk they said they could move us to a king no couch, it was me and my 2 sons, they said they would clean it when we went to the game. That didnt happen and by the time we came back it was 1030 and we were tired. I mentioned to front desk in the morning and got blown off. I was not looking for a handout just some kind of apology. "

"Nice room and staff. dinner is good"

"My toilet seat was completely off I had to call front desk to fix it. When I walked out my room I smelled sewage. The furniture in the room had rips in it. Also valet caused my car battery to die when I came out to get my car the passenger door was open. Don’t must’ve stayed open all night. Also my passenger window stop rolling down.. "

"Nice "

"The newly remodeled building is incredible. Very well done. I really found the place to be exquisite. The staff were amazing. The overall experience was fantastic."

"there was a bed bug on one of our beds but they switched us to a different room right away even though it was late at night. sometimes it can be loud, especially during the weekend and since the main lobby is located in the center of the building and all the rooms face inwards towards it. "

"Close to dining and activities "

"Sheila was suppose to be a manager; but couldn't do anything. Useless. Another lady before us was yelling at her about roaches in her room & Shelia just stood there. And the Spanish girl who checked us in was soooo hard to understand also. The room was great (cept the dirty towels in the closet left from previous guests) OH & the fire alarms in the hallway going off, SO LOUD.. once at 8:40p & another at 12:30 midnight (got it all recorded) had to go sit in our cold cars till the building was clear by the FD. The FD said they come out to this hotel a lot due to guests smoking in their rooms. We went to complain & the dude at the front desk said to speak with Sheila or Brooke, & when coming into contact with Sheila, she sounded as dumb as she looked, saying sometimes guest spray body mist & that could’ve set it off, like WHAT?! & how could a manager not hear about the FD coming out to their hotel?? So now I have to call Brooke & hopefully we can get a discount or something, cause even though the staff sucked, the room & location was ideal. Just very upsetting to be woken up TWICE in the middle of the night cause this hotel can’t get their stuff together. & having very poor front desk staff to deal with doesn’t help either. And seriously, label yalls rooms/buildings better!! Had us circling twice to find our suite. Overall we will never stay here here"