Ürgüp Ortahisar Castle Hotels

"Very nice staff, excellent breakfast "

"Konaklamamız çok iyiydi. Misafirperverlikleri için çok teşekkür ederiz. "

"We had an amazing stay here - the staff were fantastic and the room was lovely - highly recommend !"

"Expansive, yummy breakfast. Immaculately clean rooms. Hotel is absolutely gorgeous with its rooms tucked into the mountainside. So picturesque. The free hot tub, sauna and steam room were a fantastic surprise since the weather in April surprised us with hail and snow. Would absolutely stay here if we come back and can’t recommend it enough. Right in the middle of town so easy to walk to shops and restaurants. "

"Had an amazing stay at the hotel. The front desk staff and the housekeeping staff were amazing and made sure our stay was as smooth as possible. Hope to see them again next time."

"Breakfast menu was excellent. Heating was superb, I had to tone it down. :) Warm and cosy, loved my stay there. "

"The views at the hotel are amazing the room was spacious and clean, the service was amazing and the owner was very helpful and answered all our questions quickly. The breakfast was delicious and filling. I would recommend 10/10. "

"Fantastic front staff especially Embre, rooms need some TLC, spa visit great"

"Hotel location is not good in sense of view but it is very practical as starting point for visiting Capadoccia. Parking is available, size good. Reception is efficient & flexible, superior room (2042) was good in terms of size, cleanless, but amenitiess are ruther basic. Towels, bedding are excellent. Breakfast was great untill 16th of Nov. when majority of guests left which affected breakfast veriety and spa funcionality. I eould specially point out chef during breakfast which gladly prepared excellent eggs for us the way we expected up to last day. Weak point is room house keeping which 3 days out of 9 forgott to clean our room ( sign for room cleaning is well made and visible but...). SPA personel is horendeus, terrible in every sence, far far bellow hotel standard ( up to point that 2 "girls" just being "pritty" explained that you can get 1 towel/per person/per day because they don't have towels and that is thrir policy, laughing at our face). First time in my 40+ year of travelling I was insulted this way, such arogance and attitude. Also last 3 days they swiched of finish sauna, stopped heating pool and pool was "rented" yo school kids lessonss so it was not possible to use it. Bit dissapointing."