Ürgüp Ortahisar Castle Hotels

"Very friendly people and a great stay!"

"Pool is enjoyable"

"Wonderful stay! Breakfast was amazing, the staff was friendly, the room was very clean and beautifully decorated, and the hotel offers a stunning view of the valley and Ortahisar Castle"

"We stayed in the middle of February. It was a Gorgeous hotel. Friendly staff, clean rooms, multiple restaurants & in the heart of town. Couldn’t ask for more! We had a photoshoot in one of the lobby rooms because it was so beautiful. There’s a rock castle directly across the street. If we find ourselves here in the summertime, we’d definitely choose this place again. The Crowne Suite we stayed in kept a moderate temperature (barely needed the heater) and the bathroom floors downstairs were HEATED! They thought of everything! LOVED IT!!"

"They’re amazing hospitality. The hotel is very clean. The staff are amazingly friendly and very hospitable and the room is incredibly clean and warm because it’s cold here in winter. The hotel is a story on its own beautiful hotel beautiful people."

"Spotless room with amazing view"

"Hotel location is not good in sense of view but it is very practical as starting point for visiting Capadoccia. Parking is available, size good. Reception is efficient & flexible, superior room (2042) was good in terms of size, cleanless, but amenitiess are ruther basic. Towels, bedding are excellent. Breakfast was great untill 16th of Nov. when majority of guests left which affected breakfast veriety and spa funcionality. I eould specially point out chef during breakfast which gladly prepared excellent eggs for us the way we expected up to last day. Weak point is room house keeping which 3 days out of 9 forgott to clean our room ( sign for room cleaning is well made and visible but...). SPA personel is horendeus, terrible in every sence, far far bellow hotel standard ( up to point that 2 "girls" just being "pritty" explained that you can get 1 towel/per person/per day because they don't have towels and that is thrir policy, laughing at our face). First time in my 40+ year of travelling I was insulted this way, such arogance and attitude. Also last 3 days they swiched of finish sauna, stopped heating pool and pool was "rented" yo school kids lessonss so it was not possible to use it. Bit dissapointing."

"It is so important that I adequately express how perfect this stay was. The communication prior to arriving was exceptional and took all the guesswork out of the equation. Arriving at the Shiraz Cave was so exciting when approaching this beautiful place with the many colorful umbrellas adorning the patio leading to our most amazing room/cave that predates Jesus himself. But even more spectacular than all that was the greeting from Berat, the son of the family that owns this slice of heaven. I am not even going to try to put into words the warmth, kindness, and above and beyond service showered upon us. As much as we love being in Turkey, we love the Turkish people even more, and Berat and his family exemplify that many times over. Our room was unique and wonderful in every way. We were only a couple of minute walk from the town center and the castle. Berat helped us with everything about our stay. The breakfast each morning was definitely world-class. Sitting on one of the several patios while having tea or wine was totally peaceful. There are so many more wonderful things we can say about our stay but just know that you will love the experience of staying at the Shiraz Cave. Thank you from the bottom of our hearts. "

"Unique place but it was Neclar who made my stay really wonderful.She was attentive,warm and friendly and made my feel home"