“I don't like the cleaner to clean my room at around 430 pm on 2 days. Hotel replied that they have more than 1000 rooms and will be arranged to clean some room on pm sessions. But I am satisfied with their reply as 4 star hotels should arrange staff to clean the rooms with efficient way.”
“Very small room, and had a terrible experience at check out, we asked for late check out and charged 20pounds for one hour extension, we spent 4 nights there already, there’s no service, not welcoming at all ”
“staff are helpful, especially Geogria, we were first assigned to a room far away from elevators and we requested for change, Geogria helped us to manage to change to a room closer. The location of the hotel is good, breakfast has limited choices but still fine. ”
“Location is good which easy to Waterloo, London eye,bridge , Tower of London . The room really small was the only not perfect. The hotel’s style just like W but smaller. ”