All of the staff friendly, kind, accommodating and helpful. Everything was wonderful, this made our 10th anniversary and honeymoon 10yrs later so enjoyable. The extra touches of champagne in our room and the dessert that they surprised us with singing Happy Anniversary. Highly recommend and we definitely will be back.
Tim
2024 年 4 月入住 7 晚
8/10 还可以
Pavel
2024年05月2日
满意:清洁度、员工和服务、住宿条件和设施
Pavel
2024 年 4 月入住 3 晚
10/10 超赞
Jennifer
与家人出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property !!!! Staff was extremely helpful. Would definitely stay here again. Wouldn't change anything about our experience.
Jennifer
2024 年 4 月入住 4 晚
10/10 超赞
Mayra L
与家人及幼儿出行
2024年04月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is so nice and accommodating! The hotel is in the quiet side of Grace Bay which is actually nice. Aracelys, Geovanni and Kauron are the best. Rum punch is delish.
Mayra L
2024 年 4 月入住 4 晚
10/10 超赞
Geoffrey Scott,Aberdeen
2024年04月25日
满意:清洁度、员工和服务、住宿条件和设施
Very comfortable and spacious room. Staff was excellent and courteous. Bear in mind this island is a little on the pricy side, but go ahead and pamper yourselves. We're glad we did!
Geoffrey Scott
2024 年 4 月入住 4 晚
8/10 还可以
Aakash
与配偶出行
2024年04月21日
满意:员工和服务、服务设施、住宿条件和设施
This was a great stay. The suite was larger than we expected! Nice and quiet private beach with chairs always available. Only issue we had was not the greatest food choices from the two restaurants. Also things shut off early and 24 hour room service for example is not available. We also found a cockroach in our salad we ordered pool side one day. Not saying it’s the norm but a little bit more carefulness goes a long way. Otherwise would recommend this resort.
Aakash
2024 年 4 月入住 3 晚
6/10 一般
PAOLO
与配偶出行
2024年04月20日
满意:清洁度
We had been to this property before and had a great experience. Unfortunately, this time was not the case. It appeared like they changed management or reduced the services or staff.
PAOLO
2024 年 4 月入住 5 晚
6/10 一般
Tammy
与配偶出行
2024年04月19日
满意:员工和服务,清洁度
Just ok. Distant from restaurants and shopping. Breakfast non imaginative (except steamed vegetables?). Pastries not replenished when ran out. Broken tiles in room. Towels like sandpaper. Were treated better by staff when we went to WYMARA next door or Ritz Carlton (attentive/smiles). Check out at 1100 when all flights leave mid afternoon-couldn’t give us an hour more when paying so much.
Tammy
2024 年 4 月入住 6 晚
10/10 超赞
amra
2024年04月17日
满意:住宿条件和设施,员工和服务
amra
2024 年 4 月入住 6 晚
6/10 一般
Theresa
与配偶出行
2024年04月15日
满意:清洁度
不满意:服务设施
Essentially this hotel was an epic fail for us. We reserved an “ocean view studio” for my birthday trip and instead were given a small block room with a view of a wall and the top of a palm tree….and this was after weeks of direct communication with the resort about how special this trip was and arranging dinner reservations, massages, etc. It felt like a concrete cell with beach decor. Thankfully we rented a car, because there is absolutely nothing to do aside from the beach and pool….and the staff had no suggestions besides the over priced excursions. Additionally, the location on west Grace Bay puts you by absolutely nothing…..save yourself a lot of car time by staying mid beach or the east end. The restaurant was fair for dinner but priced like the surrounding upscale ones. And while a full breakfast is included, it was the exact same offering every single day. The property itself is clean and nicely laid out, really only lacking some covered seating areas for rain days. Housekeeping for our room however was a joke. One day they didn’t come at all (but said they did) and the remaining days in the late afternoon….and we must have been last of the day as we only ever had two towels after day one.
Best suggestion….stay somewhere with more amenities and at least mid beach. This surely wasn’t the place for a “special” trip…..won’t return