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"Family friendly, clean rooms, helpful staff"

"Room was clean and the AC was amazing! Comfortable bed amd great view. Amaing fun pool and great drinks! Only thing lacking was the food it was just ok. "

"Beach and pools were great. One pool was chill, while the other was a constant party, only downfall was the pools closed at 6pm. Resort was clean and very well maintained. Another great benefit was that you had the ability to access the connected Dreams Onyx resort facilities and restaurants."

"Staff need more training"

"Because we booked on Expedia the staff treated us pretty rudely . They tried to make us sit and listen to a presentation of why we should book with them but we had a 18 month old who was hungry and scream"

"The grounds are pretty but this hotel is dated. The AC didn't work at all, only one outlet in the room worked and the food wasn't good. Also they should have golf carts or something to transport ppl from one end to the other. It's soo big and I have a bad knee so maneuvering the property was difficult"

"Recommended will go back "

"The activities suit all age. The food was okay, the buffet was very good with a lot of variety. However the à la carte restaurants need some improvements to do. The room was very clean. Although there is a no smoke rule, there are outside areas where people could smoke and the smell somehow got inside my room (not always) but it did happen. Overall, the beach and pool were great. My family had a very relaxing time. "

"The resort itself is a 4/5, the food is not bad and the buffet has many options and good for breakfast lunch and dinner. However, the staff are so rude and pushy. We were physically harassed by “animacion” staff to participate in games we didn’t want to. and by physical i mean grabbed and pulled and shushed and tried to force into participating after multiple times saying we’re not interested and no thank you. We also had such a difficult time with the app. we could not set it up or get ahold of the front desk to help us get basic things like towels. multiple times our room was cleaned and all of our towels were taken but not restocked. 20% of the staff were kind and welcoming and made for an enjoyable experience but honestly this resort cannot be 5 stars like advertised if their staff has as bad of manners as what we experienced. We understand there’s amenities available but we were so sick of being harassed everyday to do the spa, play volleyball do excursions or purchase unnecessary souvenirs on the beach. For the most part we did enjoy our stay outside of these experiences. Would i recommend someone else stay here? definitely not but that’s simply because of the way we were treated by staff. and mind you we did tip occasionally when service was good. so to end this review honestly it deserves a 3/5. Good enough but would not return."