「This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'...
「This is a well kept collection to the RIU family. I usually stay at an all Adults RIU resort for more party life and activities but Riveria Maya was amazing! The staff was very welcoming and very accommodating. I had no problems throughout my stay and I really appreciated the cleanliness of the staff. 10/10 highly recommended for families travels.」
「Please read: I visited this property from Sept 2nd, 2026 to Sept. 9th, 2026. From the beginning, literally at the lobby, a very difficult staff to work with - not willing to help in any way. Then we were faced with very poor maintained installations. The room was awful; almost everything is broken or corroded inside it. Extremely outdated bathroom, wholes in the roof (not good when raining every afternoon). You can see very little maintenance is done in the property. Anything you see on the...
「I stayed to night all inclusive in September 2026. The positive, clean room, staff were great, three blocks from the beach and 5th avenue. Negative, food and drinks were the worse. Breakfast was great .」
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