SM Megamall

Diamond Hotel is a great place to rest and unwind in Manila. The location is convenient with a great view of the bay. The staff is top tier, friendly, and helpful. The breakfast, all-day buffet, restaurant, and room service are all very good. While the cost may not be for everyone, comparing this to the nearby Conrad Hotel (more expensive), I prefer Diamond Hotel every time.

This is an honest review of a “penthouse” unit near Okada—shared for public awareness, not to harm the business. There were different addresses sent, which caused confusion upon arrival, and no intercom connected to the lobby. The unit is spacious enough for 6, but the quality and upkeep did not meet “penthouse” standards. Concerns:    •   Only one TV (remote not working) in this "penthouse"    •   Middle bedroom AC was fast-dripping—we were given a bucket as a fix solution    •   AC remotes had no back covers    •   Empty dishwashing liquid, no dishwasher    •   Noisy/unstable master bed frame    •   Difficult communication (3 numbers, only one responded) Other notes:    •   Free WiFi (speed unsure)    •   Massage chair available    •   Flimsy table, stand lights, extension cords Positives:    •   Free parking 1 space on different floor    •   Cold AC overall    •   Big fridge    •   Fast elevator, nice water view We didn’t explore amenities like pool access due to communication issues. I requested a late checkout due to the inconveniences and was given until 12 noon—with a request for a 10-score review in return, mentioning they are currently struggling. Reached out to lobby for luggage storage after check out where night staff stated is possible and will arrange and the day staff said that is not possible! Book If you’re okay with these conditions. But for those used to Western standards, this may fall short. Sharing honestly to help others decide.

Clean and spacious room. Friendly staff