“Clean, modern hotel near central Kilmarnock. Staff very helpful. Matresses thin, sagging and provide little support; they really need to be replaced with much igher quality mattresses. Restaurant OK for dinner. Breakfast good.”
“Beautiful property, but the staff (except the young blonde bar tender who was very nice) were less than friendly. I felt like I was almost a bother to them.”
“Staff were all lovely and also excited to greet our toddler. Lodges were incredibly cozy, worth booking less so in the summer as heating options were available but no cooling options if it's a particularly hot season.
Hot tub was great to relax in after day trips out or if with children and dropping them off at the soft play facility (look to book a time slot in advance).
Pool and gym facilities were well kept and had good options.
A specific bit of praise to Helenann from the cafe for……
“The hotel was nice. The food at the Brassels was better than the Cruzerie (?).
The hotel was pet friendly. The rooms were a great size and comfortable.
Unfortunately, we couldn't do much as you have to book everything in advance. We were not aware that you had to plan ahead.”
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