Samaná Samana Zipline Hotels

"This hotel was truly enjoyable. The view of the bay was breathtaking. The staff were overall great. One of the waitresses in the restaurant was not very good at her job and did not bring any of the requested items to the table during the complimentary breakfast. I requested for tea with milk, I was almost finished eating and had still not gotten it but I seen her serving other guest. Finally my fiancé got the attention of another waiter and he helped and brought it over. The front desk staff were very friendly and super helpful and accommodating. The were kind, empathetic and took the time to problem solve when needed. I wish I would have taken the name of the front desk lady and security guard who truly helped my fiance and I. They were calm, patient and came up with a solution in no time that was safe and helpful to everyone involved. If they sees this, thank you. My fiancé ordered food from the rooftop. The food and drinks are good but quite pricey in my opinion. Upon checkout, they accidently tried to charge us for a meal that we didnt not consume, however they did a quick investigation and did realize it was not my fiancé and I and removed it from our bill. The roof and walls on our balcony had some holes and that made us a little concerned about the overall structure of the building but we still would sit outside and enjoy the view of the bay. Also the rooftop was nice but there isnt enough seating (especially shaded seating or loungers) Overall, would come back. "

"Staff was great, wonderful adventure, I personally loved the cold showers in our personal bathrooms and no internet, it added to the family stories. However, unfortunately we found the hot showers. I would highly recommend staying at the Tree House "

"A wonderful experience. The sense of community was great. Best breakfast I’ve ever had. "

"This hotel is almost out of business even has a sign for sale outside. Pool is empty full of grass. Do not stay here, not even know why is sti listed. They didn't even know we had a reservation. Basically out of business "