开间套房, 1 张特大床, 无烟房 | 加厚床垫、办公桌、遮光窗帘、熨斗/熨衣板

关于圣安东尼奥近佛斯特银行中心温德姆戴斯套房酒店的点评

2.5 out of 5
圣安东尼奥近佛斯特银行中心温德姆戴斯套房酒店
4038 Frontage Road I-10 East, San Antonio, TX

点评

8.0

很好

10 分 - 超赞。544 条好评,共有 1128 条点评" "
8 分 - 还可以。282 条好评,共有 1128 条点评" "
6 分 - 一般。140 条好评,共有 1128 条点评" "
4 分 - 很差。79 条好评,共有 1128 条点评" "
2 分 - 糟糕。83 条好评,共有 1128 条点评" "

8.0/10

清洁度

8.4/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Hao,Port Moody

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
I found a few long hairs in bath towel, and some dirty on the floor.
2021 年 10 月入住 2 晚
Ash Patel 于 2021年11月3日 的回复
Dear Valued Guest, Please accept our sincerest apologies for your recent stay. Rest assured appropriate measures will be taken with our housekeeping staff to resolve this issue from further occurrence. Thank you again for sharing and we hope to have another opportunity to make things right. Sincerely, Ash Patel General Manager

4/10 很差

真实旅客

与家人及幼儿出行
不满意:员工和服务、服务设施、住宿条件和设施
don't like
2021 年 6 月入住 2 晚
Manager 于 2021年06月21日 的回复
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again in the future.

8/10 还可以

真实旅客

与家人及幼儿出行, 与家人出行, 与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La salud está bien. El precio aquí no está mal
2021 年 6 月入住 1 晚
Manager 于 2021年06月10日 的回复
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 超赞

Cynthia

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
its very convenient if you are going to go to a concert at ATT Center
2024 年 5 月入住 1 晚
Manager 于 2024年05月14日 的回复
Hello Cynthia,We are thrilled to hear that our hotel's location was convenient for your event at the ATT Center. Your satisfaction is our top priority. We appreciate your feedback and hope to welcome you back for your next visit to the area.

10/10 超赞

Ghyssa

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Manager 于 2024年05月14日 的回复
Hello Ghyssa,We are happy to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 超赞

Shannon

满意:清洁度、员工和服务、住宿条件和设施
I stayed at this hotel because it was close to Fort Sam Houston where I was visiting my son. It was also close to the riverwalk and downtown. The staff were very friendly. The hotel was kinda in a lower end neighborhood but I felt safe enough as a single woman to walk to the store. My room was very clean. They house keep gave me fresh towels everyday even though mine where hung up and even changed my sheet when she saw I had dropped some hot sauce on it. My bed was very comfortable. Even had six pillows lol. I would stay there again for sure. This was the first time I have stayed by myself in hotel without my husband and I felt safe.
2024 年 5 月入住 3 晚
Manager 于 2024年05月11日 的回复
Hello Shannon,We are delighted to hear that you had a pleasant stay with us and enjoyed our convenient location and friendly staff. It's great to know that you found your room clean and well-maintained, and that you felt safe during your visit as a single woman. Our team appreciates your kind words about the service provided. We look forward to welcoming you back on your next trip to the area!

8/10 还可以

Maria,Corpus Christi

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn’t like the surrounding area.
2024 年 5 月入住 1 晚
Manager 于 2024年05月6日 的回复
Hello Maria,We regret to hear that the surrounding area did not meet your expectations. We appreciate your feedback as it helps us to continually improve our guest experience. If you have any further comments or concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 超赞

Steven

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All good except bed very noisy
2024 年 5 月入住 1 晚
Manager 于 2024年05月4日 的回复
Hello Steven,We appreciate your feedback regarding your recent stay. Please note your comments have been passed along for our ongoing improvement efforts. Thank you for sharing your experience with us.

10/10 超赞

Thomas,Wichita Falls

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place. Great price.
2024 年 5 月入住 1 晚
Manager 于 2024年05月4日 的回复
Hello Thomas,We're pleased to hear you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back again in the future. Thank you for choosing to stay with us.

2/10 糟糕

Terry L

与家人出行
不满意:住宿条件和设施,服务设施
The location was not the greatest and the food was limited to 2 items for the breakfast some mornings. The room had broken lamps and the other guest were very loud late at night.
2024 年 4 月入住 3 晚
Manager 于 2024年05月1日 的回复
Hello Terry L, We value your feedback and apologize for any inconvenience you experienced during your stay. Our team will address the issues mentioned to enhance our services. We appreciate you bringing this to our attention and hope to welcome you back for a more enjoyable stay.

10/10 超赞

Rebecca Y

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente
2024 年 4 月入住 2 晚
Manager 于 2024年05月1日 的回复
Hello Rebecca Y,We are delighted that you had an excellent experience during your stay with us. We strive to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please feel free to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back soon.

4/10 很差

Matthew,Pueblo

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Needs to be deep cleaned, room smelled. Breakfast wasn't very good. Coffee was fantastic.
2024 年 4 月入住 4 晚
Manager 于 2024年04月30日 的回复
Hello Matthew, Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team for further review. We're glad you enjoyed our fantastic coffee and hope to welcome you back for an improved experience next time.

10/10 超赞

Benita

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location of the hotel was perfect. Besides the friendly and courteous employees. Would definitely stay here again
2024 年 4 月入住 2 晚
Manager 于 2024年04月30日 的回复
Hello Benita,We are delighted to hear that you enjoyed our hotel's ideal location and our team's exceptional service. We look forward to welcoming you back on your next visit.

10/10 超赞

Anahi

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Definitely I will back here!!
2024 年 4 月入住 2 晚
Manager 于 2024年04月26日 的回复
Hello Anahi,We are delighted to hear that you enjoyed your stay with us and are looking forward to welcoming you back in the future. Your satisfaction is our top priority, and we appreciate your feedback.

10/10 超赞

Lou-man

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Care Team 于 2024年04月23日 的回复
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 还可以

Noemi

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Room wasn’t that clean
2024 年 4 月入住 1 晚
Manager 于 2024年04月25日 的回复
Hello Noemi, We appreciate your feedback regarding the cleanliness of your room. Please know that we take these comments seriously and will address them with our housekeeping team for improvement. Thank you for bringing this to our attention as we strive to provide a comfortable stay for all our guests.

8/10 还可以

Maria

与家人及幼儿出行, 商务旅客
满意:服务设施,员工和服务
Staff was very friendly and helpful, you could hear people on the top floor moving stuff like furniture late at night.
2024 年 4 月入住 2 晚
Manager 于 2024年04月20日 的回复
Hello Maria,We appreciate your kind words about our staff. We apologize for any inconvenience caused by noise disturbances during your stay. Our team always strives to provide a pleasant experience for all guests. Please feel free to contact our management team directly to discuss your concerns further.

8/10 还可以

Stella

与家人出行
满意:员工和服务,清洁度
Overall this is a good place to stay. The room was clean but the hallways are a little banged up. The elevator was not very clean. There was a bird living in or near bathroom fan. The USB outlets were not working. The breakfast was fine. The neighborhood not the best. It was an easy drive to river walk. For the price a good deal. Would stay again.
2024 年 4 月入住 1 晚
Manager 于 2024年04月18日 的回复
Hello Stella, Thank you for your feedback. We appreciate your positive comments on the cleanliness of your room and the breakfast. We have noted your observations on the hallways and elevator for further improvements. Our team will investigate the issue with the USB outlets. We are glad you found our location convenient and hope to welcome you back in the future.

10/10 超赞

Chris

与配偶出行
We stayed for one night, but it was a spacious room with refrigerator, microwave, coffee bar, and comfortable room. I would recommend this hotel.
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Chris,We are delighted to hear that you enjoyed the spacious room equipped with convenient amenities during your stay. Your recommendation means a lot to us, thank you for sharing your positive experience.

10/10 超赞

Henry

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay.
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Henry,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or queries, please do not hesitate to reach out to our management team. Your satisfaction is our top priority.

8/10 还可以

Richard

满意:员工和服务,清洁度
A good value. Would stay again.
2024 年 4 月入住 1 晚
Manager 于 2024年04月13日 的回复
Hello Richard,We are delighted to hear that you found our hotel to be a good value and that you would consider staying with us again. Your positive feedback is truly appreciated. If you ever have any further comments or suggestions, please don't hesitate to reach out to us.

10/10 超赞

Sayra Joanna

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Las habitaciones muy amplias y muy cómodas. El desayuno muy completo. Nos gustó mucho sin duda volveríamos.
2024 年 4 月入住 3 晚
Manager 于 2024年04月12日 的回复
Hello Sayra Joanna,Nos alegra saber que disfrutó de nuestras amplias y cómodas habitaciones, así como de nuestro completo desayuno. Esperamos poder darle la bienvenida de nuevo en el futuro.

6/10 一般

Mayra

与家人出行
满意:员工和服务,清洁度
The place is fine, the staff was friendly but I couldn't sleep all night because there was a lot of noise in the room right out there it's recommended
2024 年 4 月入住 1 晚
Manager 于 2024年04月12日 的回复
Hello Mayra, We appreciate your kind words about our staff and your overall experience. We regret to hear about the noise issue you encountered as we strive to ensure all guests have a comfortable stay. Your feedback has been noted, and we will address this internally to continue improving our services. Thank you for bringing this to our attention.

8/10 还可以

Stephen

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Nice property for the value but limited options for food in the immediate area and a housing project next door. I didn’t feel safe walking around the neighborhood. Friendly and helpful staff.
2024 年 4 月入住 2 晚
Manager 于 2024年04月11日 的回复
Hello Stephen,Thank you for your feedback. We are glad you appreciated the value of our property and found our staff friendly and helpful. We understand your concern about the surrounding area and will pass on your comments to the appropriate team for review. Your safety and comfort are important to us.

8/10 还可以

CHRIS

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Low income housing right beside but not a problem. Property was clean and had free breakfast. Room was pretty good. Short uber ride to downtown river walk area. Quick to get out of the city. Better than expected.
2024 年 4 月入住 4 晚
Manager 于 2024年04月10日 的回复
Hello CHRIS, We're pleased to hear you found our property clean and enjoyed our complimentary breakfast. Our convenient location offers easy access to downtown attractions. Your positive feedback is appreciated and we hope to welcome you back in the future.

10/10 超赞

CARLOS ALBERTO GARZA

满意:清洁度、员工和服务、住宿条件和设施
Ok
2024 年 4 月入住 3 晚
Manager 于 2024年04月9日 的回复
Hello CARLOS ALBERTO GARZA,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

10/10 超赞

omar

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente atención y trato de todo el personal, todos muy amables, pasamos una estancia muy agradable, la habitación muy limpia, camas muy cómodas , no se escucha ruido exterior por lo que duermes muy bien .
2024 年 4 月入住 3 晚
Manager 于 2024年04月9日 的回复
Hello omar,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed the excellent service, cleanliness, and comfort during your stay. Your comfort and satisfaction are our top priorities, and we are glad you had a pleasant experience.

10/10 超赞

Stephen

满意:清洁度、员工和服务、住宿条件和设施
Great value
2024 年 4 月入住 1 晚
Manager 于 2024年04月7日 的回复
Hello Stephen,We're delighted to hear you found our hotel to be a great value. We strive to provide excellent service at competitive rates for our guests' enjoyment and satisfaction. Thank you for choosing to stay with us.

8/10 还可以

IVONNE FERES

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Manager 于 2024年04月7日 的回复
Hello IVONNE FERES,We are delighted to hear that you had a pleasant stay at our hotel! If you have any additional feedback to share, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another enjoyable experience.

10/10 超赞

Briza

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente ubicación, fácil de llegar.
2024 年 3 月入住 4 晚
Manager 于 2024年04月7日 的回复
Hello Briza,Nos alegra saber que disfrutó de nuestra conveniente ubicación. Esperamos recibirlo nuevamente en el futuro para brindarle otra estancia agradable.

6/10 一般

Melody

2024 年 2 月入住 1 晚
Manager 于 2024年04月7日 的回复
Hello Melody,We are glad you chose to stay with us! Should you have any feedback to share about your experience, please do not hesitate to contact us. We appreciate your stay and hope to welcome you back soon.

6/10 一般

Luis

与家人及幼儿出行, 与家人出行
El agua se estancaba en la bañera y la puerta no tenía pasador de seguridad, él lobby tenía mal olor
2024 年 3 月入住 5 晚
Manager 于 2024年04月4日 的回复
Hello Luis, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been duly noted for further review by our team to enhance our services. Thank you for bringing these matters to our attention.

10/10 超赞

Jose,Conroe

满意:住宿条件和设施,员工和服务
Everything was good 👍
2024 年 3 月入住 2 晚
Manager 于 2024年04月5日 的回复
Hello Jose,We are delighted to hear that you had an overall positive experience during your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable visit.

10/10 超赞

Jessica

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Clean and great staff. Is an old building but well maintained. Good Value
2024 年 3 月入住 1 晚
Manager 于 2024年04月4日 的回复
Hello Jessica, We appreciate your compliments on our cleanliness and staff. Our team works hard to ensure guests have a comfortable stay. Should you have any further feedback, please feel free to reach out to our management team for assistance.

8/10 还可以

Edgar

满意:员工和服务,清洁度
2024 年 3 月入住 4 晚
Manager 于 2024年04月3日 的回复
Hello Edgar, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 超赞

Martha

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy buena estancia, el desayuno lo normal (menos el huevo, ni le gusto) en general todo bien
2024 年 3 月入住 3 晚
Manager 于 2024年04月2日 的回复
Hello Martha,Thank you for sharing your feedback with us. We're pleased to hear you enjoyed your overall stay with us. Please feel free to reach out to our management team for any further assistance.

10/10 超赞

Jose,Conroe

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Manager 于 2024年03月29日 的回复
Hello Jose,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 超赞

Jessica

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo estuvo bien
2024 年 3 月入住 1 晚
Customer Care Team 于 2024年03月26日 的回复
Dear Jessica,Great to hear that everything was fine during your stay! We're glad you had a pleasant experience, and we look forward to welcoming you back again soon!Best Regards,Guest Experience Team

10/10 超赞

Ruby

2024 年 3 月入住 1 晚
Manager 于 2024年03月27日 的回复
Hello Ruby,We're thrilled to hear you had a wonderful stay with us! Please feel free to reach out if you have any further comments or suggestions to share.

8/10 还可以

Yahaira

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 3 月入住 1 晚
Manager 于 2024年03月27日 的回复
Hello Yahaira,We are sorry to hear about the challenges you faced during your stay. We appreciate your feedback and will use it to improve our services for future guests. If you have any more details to share, please feel free to reach out to our management team directly.

2/10 糟糕

Daiza

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very dirty, nasty property
2024 年 3 月入住 3 晚
Customer Care Team 于 2024年03月26日 的回复
Hi Daiza,We're deeply sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and providing exceptional service are fundamental aspects of our commitment to our guests, and we regret that we fell short of your expectations in these areas. Your feedback is invaluable, and we will address these issues with our team to ensure that they are rectified immediately. We strive to provide a comfortable and pleasant environment for all our guests, and we apologize for any inconvenience caused. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Best Regards,Guest Experience Team

8/10 还可以

octaviano

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had trouble with the TV remote
2024 年 3 月入住 1 晚
Manager 于 2024年03月27日 的回复
Hello octaviano, We apologize for any inconvenience you experienced with the TV remote during your stay. Kindly reach out to our management team for further assistance with this matter. We appreciate your feedback and hope to welcome you back in the future.

8/10 还可以

Frank

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel for the price. Close to the interstate. Coffee machine wasn’t working in the breakfast but there is a Starbucks and a McDonald’s now the street. Also, the hide-a-bed had no bedding on it but the front desk had no problems getting it. Just had to ask.
2024 年 3 月入住 1 晚
Manager 于 2024年03月24日 的回复
Hello Frank,We appreciate your positive feedback on our affordable accommodations and convenient location. We apologize for any inconvenience you experienced with the coffee machine during breakfast, but we're glad to hear you found alternatives nearby. Thank you for bringing the bedding issue to our attention, our team is always here to assist with any requests.

6/10 一般

Julissa

与配偶出行
满意:服务设施
不满意:员工和服务,清洁度
As soon as we approached the counter, the front desk lady was not very attentive nor respectful. Kept interrupting me & was trying to help 5 other guests at the same time instead of having them wait in line & finish checking me in first. Once we entered the room, the floor was noticeably dirty. Hair, dust & crumbles all over it. The bed had hair from which I assume was from previous guest. Stains on the sheets & pillows. The shower was leaking. & to top it off my bracelet got stolen on the 3rd/4 night we were there. I’m assuming it was the 15 year old they had cleaning rooms.
2024 年 3 月入住 4 晚
Manager 于 2024年03月22日 的回复
Hello Julissa, I'm sorry to hear about your recent experience at the hotel. We take feedback seriously and will address your concerns with the team. Your comments will help us improve our services for future guests. Our housekeeping standards will be reviewed to ensure the highest level of cleanliness. Please contact management directly to discuss the matter further.

10/10 超赞

Linda

与家人出行
Very clean.
2024 年 3 月入住 2 晚
Manager 于 2024年03月20日 的回复
Hello Linda,We are delighted to hear that you found our hotel to be very clean. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another enjoyable stay.

10/10 超赞

Guillermo

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Customer Care Team 于 2024年03月19日 的回复
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 超赞

Ernesto

满意:清洁度
2024 年 3 月入住 1 晚
Manager 于 2024年03月18日 的回复
Hello Ernesto,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. We hope to welcome you back soon for another wonderful stay!

10/10 超赞

Laura

2024 年 3 月入住 2 晚
Manager 于 2024年04月5日 的回复
Hello Laura,We're delighted to hear you had a wonderful stay with us! Please don't hesitate to reach out if there's anything we can do to make your next visit even more exceptional.

10/10 超赞

Ouyinh

满意:清洁度、员工和服务、住宿条件和设施
Great and convenient hotel to stay in!
2024 年 3 月入住 4 晚
Manager 于 2024年03月15日 的回复
Hello Ouyinh,We are stoked to hear that you found our hotel great and convenient for your stay. Our team strives to provide a comfortable experience for all our guests. Should you have any future feedback or need assistance, please don't hesitate to reach out to our management team. Your satisfaction is our top priority.

8/10 还可以

Deepak

2024 年 3 月入住 2 晚
Manager 于 2024年04月3日 的回复
Hello Deepak, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon for another enjoyable visit!