A mixed bag: It is a wonderful place and location – but came with troubling services and support.
The place is lovely, well furnished, clean, and well maintained. The kitchen is well-equipped and easy to use, with place settings for as many people as you might want. The toys, beach chairs, etc. in the garage are a nice touch. There are lots of stairs to maneuver inside and out, but that was not a problem for us; indeed, I appreciated the exercise. The location is great with the literally bay sands out your front door, and a public aquatic center, the ocean, Belmont Park, and lots of casual eating all short walks away.
On the other hand:
The electronic lock failed one day and we were locked out with a crying, thirsty baby. Not their fault that the battery died (but one wonders about their preventative maintenance schedule).
However, not responding – ever – to our urgent texts is definitely their responsibility. And then compounding that by taking *twenty minutes* to answer the phone at their service center is entirely unacceptable. When maintenance man Isaac showed up, he was lovely and tried hard to find ways to make it all better, beyond fixing the lock. But his earnestness does make up for the negligence of his superiors.
In addition: it was mentioned in one of the earlier reviews that the BBQ did not work well. I sent the service a note a week before arriving asking that they ensure this has been fixed because, as I told them, a working BBQ is central to our family vacation experience. They acknowledged my note, that they checked, and that the BBQ indeed wasn’t working well. And said it would be fixed by the weekend. It wasn’t. When I finally got through to the service center about the lock, they acknowledged the BBQ request again and said the owner would be out with a replacement by the weekend. Again, It never happened.
So long as you have no problems, I am sure you will have a wonderful stay in this lovely place. For us, it was a mixed bag.