庭院

关于旧金山机场海湾希尔顿酒店的点评

4 out of 5
旧金山机场海湾希尔顿酒店
600 Airport Blvd, Burlingame, CA

点评

8.2

很好

10 分 - 超赞。1042 条好评,共有 2109 条点评" "
8 分 - 还可以。551 条好评,共有 2109 条点评" "
6 分 - 一般。258 条好评,共有 2109 条点评" "
4 分 - 很差。142 条好评,共有 2109 条点评" "
2 分 - 糟糕。116 条好评,共有 2109 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Pengbo

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
GM 于 2024年02月13日 的回复
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 超赞

Hui

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Hilton Airport Bayfront 于 2024年01月28日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

weijun

2023 年 12 月入住 1 晚
GM 于 2024年01月8日 的回复
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

6/10 一般

真实旅客

商务旅客
满意:客房舒适度,清洁度
A Mixed Stay Experience
1. The room was clean and tidy, and the bed was comfortable. 2. The breakfast was delicious. 3. The proximity to the airport and the airport shuttle service made our stay very convenient. 4. Unfortunately, the soundproofing from the outside was poor, and we could hear vehicle and airplane noise. 5. The attitude of the front desk staff during check-out in the morning was rather indifferent.
2023 年 11 月入住 2 晚
Hilton Airport Bayfront 于 2023年11月6日 的回复
Thank you for your feedback. We are delighted to learn that you were impressed by the standards of cleanliness in the room and the quality of the breakfast. We regret that inconvenience caused by noise during your visit. We must extend our apologies for the interaction with our front desk staff, as this certainly is not in line with our customary standards, so please be assured that the necessary training will take place. Thank you again.

4/10 很差

真实旅客

满意:住宿条件和设施,清洁度
不满意:员工和服务
Terrible and impatient check in experience!!
It was not a pleasant experience when I checked in (there were some issues with the booking but website helped me to get it resolved quickly) the lady with black hair showed me a long face the whole time, even when I already finished check in and asked about breakfast she was quite inpatient and told me all is included in the card(but the card doesn’t answer my question where is the breakfast!) I travelled in different cities in US and stayed in different hotels and this is really the most terrible one, it makes me wonder if she is racist. But at that time I was too tired and too disappointed to argue about this. Though the breakfast was good, the bad beginning ruined the whole stay
2023 年 10 月入住 1 晚
Hilton Airport Bayfront 于 2023年10月31日 的回复
Thank you for sharing your feedback. We are terribly sorry to learn of your interaction upon arrival; this is not our customary level of service, so you can be assured that this incident will be reviewed with our team. Thank you for your kind feedback about the breakfast.

8/10 还可以

YAT TUNG

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Airport shuttle is very convenience, while restaurant is not excellent.
2023 年 8 月入住 1 晚
GM 于 2023年08月17日 的回复
Thank you for taking the time to review your stay with us. Feedback from our guest provides extremely valuable information, helping us improve future guest experiences.I am sorry you did not enjoy your dining experience. We will continue to work very hard to ensure our guests have a flawless experience in all areas of our hotel.Thank you for staying with us. We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

6/10 一般

真实旅客

商务旅客
房內無冰箱 房內的wifi 壞掉了,反應了好幾次終於說他們試著重啟。隔天還是一樣沒訊號,再去櫃台問,竟然叫我自己打給網路公司!這真的令人不解!
2023 年 7 月入住 6 晚
GM 于 2023年07月20日 的回复
Thank you for sharing your stay experience with me. I am terribly sorry for the issues you encountered during your stay. My team and I are committed to ensuring our guests have a flawless experience during their time with us. Be assured we will work hard to address your concerns.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

6/10 一般

Chong

2023 年 7 月入住 1 晚
Hilton Airport Bayfront 于 2023年08月2日 的回复
Thank you for sharing your feedback.

8/10 还可以

Chunlei

2023 年 6 月入住 1 晚
GM 于 2023年07月17日 的回复
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 star rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 超赞

Chunfeng

2023 年 6 月入住 2 晚
Hotel Management 于 2023年06月30日 的回复
Hello. Thank you very much for this positive feedback. We are glad that you had a pleasant stay with us. Safe travels.

10/10 超赞

Lai

2023 年 4 月入住 2 晚
GM 于 2023年04月24日 的回复
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 还可以

Tian

2023 年 2 月入住 1 晚
GM 于 2023年03月27日 的回复
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 超赞

Mingjie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It feels ok.
2023 年 2 月入住 1 晚
GM 于 2023年03月1日 的回复
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

2/10 糟糕

Shumei

与家人出行
2022 年 8 月入住 3 晚
GM 于 2022年08月10日 的回复
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have the exceptional experience you expected. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 10 rating. We hope you will give us another opportunity to redeem ourselves. Regards, John C. Kellites / General Manager

4/10 很差

Sze Wan

与配偶出行
不满意:住宿条件和设施,员工和服务
Nice location but the set up are too old
2022 年 7 月入住 2 晚
GM 于 2022年07月14日 的回复
Thank you for taking the time to write a review about your recent stay with us. I was disappointed to read you did not find our hotel to your liking. Your feedback is incredibly important to us and your comments will provide valuable insight into our guests needs and allow us to continue improving our guest’s stay experience. I do hope you will consider giving us another opportunity. Regards, John C. Kellites / General Manager

8/10 还可以

Chi-ying

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 1 晚
GM 于 2022年05月27日 的回复
Thank you for taking the time to rate your stay with us. We will continue to work very hard to ensure all our guest leave feeling they had an experience worthy of a 10 rating. We hope to see you again soon. Regards, John C. Kellites / General Manager

10/10 超赞

Xiufeng

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
tidy and besutiful.
2022 年 3 月入住 3 晚
GM 于 2022年03月30日 的回复
Thank you for sharing your stay experience with us. It is wonderful to read you had a pleasant stay with us. You can be assured I will be sharing your kind words regarding our staff and hotel with the entire team. We hope to welcome you back again soon. Regards, John C. Kellites / General Manager

10/10 超赞

qiang

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very nice!excellent service!
2022 年 3 月入住 1 晚
GM 于 2022年03月24日 的回复
Thank you for taking the time to complete a review of our hotel. My staff is also very grateful for your kind words regarding their service. They do take great pride in the service they provide and are always eager to learn how we are doing. Please come back and see us again soon Regards, John C. Kellites / General Manager

6/10 一般

junjing

2022 年 2 月入住 2 晚
GM 于 2022年02月22日 的回复
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have the exceptional experience you expected. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 10 rating. We hope you will give us another opportunity to redeem ourselves. Regards, John C. Kellites / General Manager

8/10 还可以

Yen-Chun

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Nice hotel near the beach
2022 年 1 月入住 2 晚
GM 于 2022年01月28日 的回复
Thank you for your feedback. It is wonderful to read you enjoyed your stay with us. Our staff takes great pride in providing the utmost care for our guest and they are always thrilled to read comments from our guests. We are certainly blessed with such an amazing peaceful location, offering incredible views of the Bay from many of our rooms. Please do come back and see us again soon. Regards, John C. Kellites / General Manager

2/10 糟糕

light

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 12 月入住 3 晚

8/10 还可以

Wing Sze Vinci

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 6 月入住 8 晚
GM 于 2021年10月22日 的回复
Thank you for taking the time to rate your stay with us. We will continue to work very hard to ensure all our guest leave feeling they had an experience worthy of a 10 rating. We hope to see you again soon. Regards, John C. Kellites / General Manager

10/10 超赞

Joshua

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean. Got there much later than expected and forgot to call but the guy at the desk was still able to get us squared away. Breakfast buffet isn't free but was quite delicious.
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月30日 的回复
Thank you for your visit. We appreciate your feedback!

8/10 还可以

Yong,Los Angeles

满意:服务设施,员工和服务
Fresh air and views
2024 年 4 月入住 2 晚
Hilton Airport Bayfront 于 2024年04月27日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

Gokaldas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were at the property only for overnight. Everything just perfectly worked out, airport shuttle, restaurant, small breakfast shop. the propryt was clean and conviniently located.
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月27日 的回复
Thank you for your visit. We appreciate your feedback!

8/10 还可以

Yi-Hsin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚
GM 于 2024年04月26日 的回复
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 还可以

Ramana reddy,La Mirada

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Airport shuttle very convenient. Room was very comfortable clean . Staff very friendly and helpful. Restaurant breakfast adequate. Overall a very good hotel.
2024 年 4 月入住 1 晚
GM 于 2024年04月24日 的回复
Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our service and cleanliness. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager

4/10 很差

Raymond

与配偶出行
满意:员工和服务
The A/C in the room sounded like an old Chevy engine and my wife couldn’t sleep all night. Smoke detector or something was flashing like a strobe light too. There was a long black wirery hair in the shower. The bed and pillows were comfortable though.
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月23日 的回复
Thank you for your feedback. We are sorry that we did not meet your expectations and will work hard to address the concerns that you reported.

6/10 一般

Jeffrey

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The wind kept us awake most of the night! Very loud and howling. Sounded like a window wasn’t sealed properly! Only got a few hours sleep but we’ll survive. We won’t be back! Staff is very friendly and accommodating! I’m sure they would’ve changed our room if we would’ve asked!
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月23日 的回复
Thank you for sharing feedback from your visit. Please accept our apologies that you were disturbed by the noise. We would have been happy to assist with changing rooms.

2/10 糟糕

Ibtisam

2024 年 3 月入住 1 晚
GM 于 2024年04月24日 的回复
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 超赞

Lynda

满意:清洁度
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月23日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

Tima

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I need to spend the night close to the airport, and the hotel has an excellent location for accommodation. Staff friendly and welcoming.
2024 年 4 月入住 1 晚
Hilton San Francisco Airport Bayfront 于 2024年04月21日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

Laurie,Kanata

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location to airport, friendly helpful staff, we only did a short stay. Would book this location again in the future.
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月20日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

Kerin

满意:住宿条件和设施
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月20日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

Spencer

Good
2024 年 4 月入住 1 晚
Teena 于 2024年04月19日 的回复
Thank you for your feedback, Hope to see you again soon!

10/10 超赞

Valerie

满意:清洁度、员工和服务、住宿条件和设施
It was a quiet stay and a good night’s sleep.
2024 年 4 月入住 1 晚
Teena 于 2024年04月19日 的回复
Wonderful! We appreciate your feedback and hope to see you again soon.

10/10 超赞

Cheryl

满意:住宿条件和设施
2024 年 4 月入住 1 晚
Teena 于 2024年04月19日 的回复
Thank you so much for your feedback

10/10 超赞

Mark

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Teena 于 2024年04月17日 的回复
Thank you for your feedback. We really appreciate it.

10/10 超赞

Emily

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月15日 的回复
Thank you for your visit. We appreciate your feedback!

4/10 很差

Pete

满意:员工和服务
It was noisy. A lot of noise from the rooftop HVAC system which made it difficult to sleep.
2024 年 4 月入住 1 晚
GM 于 2024年04月12日 的回复
Thank you for your comments regarding your stay with us. I am sorry we did not leave you with a better impression of our hotel. It is our goal that all our guests leave us feeling we are one of the best hotel experiences they have ever had. Noise issues are very rare for us and I would like to apologize for the inconvenience you experienced during both your stays.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

10/10 超赞

Martin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Teena 于 2024年04月11日 的回复
Thank you for taking the time to submit feeback. We are so glad you enjoyed your stay.

8/10 还可以

Chioma

满意:清洁度、员工和服务、住宿条件和设施
I liked the view
2024 年 4 月入住 1 晚
GM 于 2024年04月9日 的回复
I would like to begin by thanking you for sharing your experience with us. Your feedback is greatly appreciated and will help us to continue improving our service levels.Thank you for pointing out our wonderful location. Being just a stone’s throw away from the Bay we have the benefit of some amazing views from our guestrooms as well as easy access to the beautiful walking/jogging trail situated along the Bays edge.I hope you have an opportunity to come back and see us again soon. Regards,John C. Kellites / General Manager

10/10 超赞

Chetna

2024 年 3 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月29日 的回复
Thank you for your visit. We appreciate your feedback!

8/10 还可以

Fook Wing,Richmond

与家人出行
满意:清洁度、员工和服务、服务设施
I will stay here next time to San Francisco
2024 年 4 月入住 2 晚
Hilton Airport Bayfront 于 2024年04月8日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

Deborah

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Friendly and accommodating staff
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月7日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

Milton

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Chulada
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月6日 的回复
Thank you for your visit. We appreciate your feedback!

8/10 还可以

Robert,Ashland

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location
2024 年 4 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月6日 的回复
Thank you for your visit. We appreciate your feedback!

10/10 超赞

Erendira Yazmin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was great and staff was super friendly. Only thing our family had an issue with was the mattress and pillows were so uncomfortable. Definitely kept waking up thru the night.
2024 年 4 月入住 4 晚
Hilton Airport Bayfront 于 2024年04月6日 的回复
Thank you for your visit. We appreciate your feedback and will certainly advise of housekeeping team about the mattress and pillows!

6/10 一般

Mo

.
2024 年 3 月入住 1 晚
GM 于 2024年04月5日 的回复
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 超赞

Pinder,

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like the restaurant (Kinards) and the hotel restaurant. Good service and food
2024 年 3 月入住 1 晚
Hilton Airport Bayfront 于 2024年04月1日 的回复
Thank you for your visit. We appreciate your feedback!