"The front desk (young men) are really professional helpful and nice, besides the property manager was very professional and helpful thanks Fernandina I highly recommend "
"Great value! Clean, spacious, super helpful reception, has many services.
2 minor comments:
- Slightly far from the areas of the restaurants and shops (10-15 minute walk)
- The room only had white light (no warm yellow light) - which I'm not a fan of"
"Hotel Mainao is a hidden gem in Puerto Ayora. Spacious, clean rooms, delicious breakfast offerings, courteous and efficient staff, and striking Barcelona-inspired architecture make this family - owned hotel a top choice when holidaying in the Galápagos. "
"Staff was very friendly and very helpful when we had some issues (issues not related to the hotel stay). The staff tried their best to be accommodating!"
"Great little room... walking distance from the tourist strip. Clean and comfortable. Manager was not on site when I arrived, and had to call her. The showers were pretty average and I had to request the hot water be put on. Air con worked really well. It's a budget style hostel/hotel. I'd stay there again, but with lower expectations."
"The owner was wonderful and very helpful in arranging ferry tickets and tours of the island. The rooms were clean and comfortable for the price. There is significant noise that comes from the street at night and street lights lighting up the room for the entire night."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Commune with nature and explore the great outdoors at Dragon Hill during your travels in Santa Rosa. While you're in the area, wander around the parks.
"Very nice little boutique hotel, very well located in Puerto Ayora. Exceptionally attentive staf and clean, ample room. Our tour was canceled due to a tsunami warning. The staff quickly found an alternative activity for us."
"The staff was very helpful and the hotel was in a safe and quiet location. The pool was cold but nice and the pillows were some of the most comfortable I’ve ever slept on. "
"The hotel and the room was clean. Staff was friendly and very helpful. The breakfast was very good. This hotel is not located in the town so you need to take a taxi to restaurant , shopping, and other activities"
"Our stay was amazing and the place is lovely! We arrived in Santa Cruz on our first day and spent a night at Blu Galapagos and on our last day, spent our final night there. Our second night we asked for an upgrade with an ocean view and it was absolutely beautiful. The restaurant that is not associated with hotel, but is on location was one of the best meals we had on our trip and the view is right on the water and you can see sharks and raise and fish swimming while dining. The staff was very friendly and accommodating and I would definitely return there."
Royal Palm Galapagos, Curio Collection Hotel by Hilton
10/10 Excellent
"The Royal Palm offers a truly immersive Galápagos experience—set inland on a stunning 100 acre property, far from the touristy feel of the ports. Recently under new ownership, the property is being refreshed: rooms are spacious and renovated, the pool has been redone, and quiet renovations are underway, including apparently a unique lava tunnel spa. Some exterior areas still need attention, but the overall feel is serene and authentic.
Service is top-notch and boutique-level, with attentive, personalized touches throughout. A special thank you to Gustavo, the ever-present and gracious manager. The restaurant is excellent, with a warm team—Rita made us feel at home and remembered our names. Breakfasts are fresh, varied and awesome.
Excursions can be organized by the hotel and work seamlessly. Duncan gave us a deep dive into the island’s geology and ecology, while Maritza kept our 8–14-year-olds fully engaged with her energy and knowledge. Boat tour days were a highlight—fantastic snorkeling, incredible island views, and a surprisingly gourmet chef onboard (kudos)! The boat crew was kind and professional. Guide quality, however, faltered which was disappointing.
Overall, The Royal Palm is a peaceful, character-rich base for a Galápagos trip—elevated by excellent service, comfort, and nature.
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"The best place to stay! The staff were always helpful and they helped me keep my reservation when flight was not able to happen at last minute. They kept rooms cleaned phenomenally everyday. I did not want to leave. The location to downtown and harbor was excellent yet far enough from the noise! Never miss a chance to stay there!"
"We had a wonderful stay at this hotel. The location was perfect, making it easy to explore the area. The staff were exceptionally friendly and helpful, always ready to assist with any questions or requests. The service was top-notch, and they made us feel welcome throughout our stay.
For a fee, they conveniently arrange transportation to and from Baltar Airport, which made our trip even smoother. Additionally, they provide free clean cold/hot drinking water and coffee for guests downstairs, which was a nice touch. We would definitely recommend this hotel to anyone looking for a comfortable and convenient place to stay!"
