"Stayed 4 nights at the Sonesta Hotel Cusco and overall had a great stay. The staff was very friendly and most spoke English, which was very helpful during my trip. The included breakfast buffet was delicious with plenty of options, and the 24-hour room service was a nice touch after long days exploring. The dinner restaurant was okay as well, though it is an additional cost.
The rooms were fairly standard/basic but clean and comfortable. I appreciated the housekeeping request card left in the room — I requested an extra washcloth and received it quickly.
A couple things could be improved. My room window faced the hallway and although the glass had privacy covering, the blinds didn’t go down far enough, so hallway light would shine into the room whenever someone walked by. Luckily I had an eye mask, but this seems like an easy fix.
I was also disappointed with the airport shuttle situation. One reason I booked this hotel was for the included shuttle service. Arrival pickup was excellent, but when departing I was told the shuttle was under maintenance and I would need to pay for a taxi myself. I understand maintenance happens, but I think the hotel should have arranged alternative transportation or covered the taxi cost since it’s advertised as an included amenity.
Overall, still a pleasant stay and about a 15-minute walk to the city center. Bring layers — warm during the day but chilly at night!"
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