Santa Elena Sector Murciélago Hotels

"Beautiful location. Gorgeous sunsets, really nice pool, food was very good and the room was fine. The included hot springs were absolutely gorgeous and a highlight of our trip. I was a bit surprised there was no air conditioning in our room but realize that this isn’t widely available and wasn’t really necessary once it cooled down at night. We paid for a few of the additional adventure park activities (water slide and night hike) and they were excellent too. "

"Staff was amazing with my families allergies. (Celiac disease and a peanut allergy). Food was delicious and we all got to enjoy desserts!! (Doesn’t happen often for us). All the staff was friendly and did a great job making us feel at home. The room was clean and beds are comfy! Pools are great. I liked the beach feel to them with easy walk in access. "

"the staff for cleaning room they are terrible , no towels , no cleaning, everyday i have to call to the front desk for complein"

"No hot water. Food was bad "

"The poolside seating great, swim up bar great, food in restaurants three out of five, dinning buffet great ,drinks great and the rooms updating."

"Please know that the beach Nandel faces is a kite surfing training area for some of the world elites. It is windy, most of the time. This keeps it cool and nice to sit at the beach and at the pool, no bugs. Tie your hat on... it is very windy."

"Everyone was amazing ! We have never been to a resort where everyone was so nice and we mean everyone ! Wonder resort and we can’t wait to go back ! "

"Just amazing! Spa out of this world! Wellness! Amazing place to visit!"

"Clean room, friendly staff, food variety, atmospheric (relaxed) and overall peaceful experience. The grounds do need a bit of a facelift (we returned after 11 years and it appears EXACTLY the same), but no stars lost just a friendly suggestion. "