Serramonte hotels in San Francisco

"Clean room & staff was okay. Had 24 hour security which was nice. No valet parking like the website states, breakfast was not available & the restaurant was not open at all like it was advertised on the website either anytime i had a question in regards to either , staff had no answer. "

"The pool was closed for maintenance so we did not get to take advantage of it. It appears renovations throughout the hotel as they have done some updating. The updates are incomplete which is partially why the rating is a 3. When you update tile, some lighting and "

"Speedy check-in! Good location! Walking distance to main attractions and shops nearby. First time in SF. I chose this hotel for my bday weekend. My only complaint is the bar/restaurant staff. The one doing breakfast seemed annoyed that I chose to eat elsewhere. I went back for dinner. The dinner staff was not attentive at all. My plate sat on my table after I was finished for quite some time. The same can be said for my empty glass. Finally, on my way out, I tried again (third time, three different employees); they refused to accept the drink vouchers I had received the night prior (for my birthday). Nowhere on the voucher it says “only one per day.” I was disappointed at the rudeness I experienced three different times. That would be my only suggestion: to work on being more welcoming to the guests, especially first timers that choose this hotel to celebrate a special occasion. "

"Ideal location to Fisherman’s Wharf. Easy walk to multiple restaurants. Clean and spacious room. Very comfortable bed. Breakfast Buffett was great selection however the food was mostly cold. No early checkin was available without an additional fee. "

"Amazing service and location I will definitely stay here again! "

"Affordable parking was so close to the hotel. "

"Nothing more to add"

"Two elevators were out of service which was a little inconvenient. Our a/c was slow to work but did end up doing the job. Staff at check in was fabulous. We enjoyed using the pool table. I felt our room was a little worse for wear overall. Cute decor, good location. "

"Very clean"