"Mandarin Oriental hotels always set a high standard and this Shanghai property was excellent. Staff were amazing and so polite and helpful. I stayed in a club room and this was spacious and well appointed. Only one draw back was the lack of English TV channels. The complementary toiletries were a bit disappointing. I used the fitness suite and this was excellent- nice spa area as well. Food was generally good especially the breakfast."
"Rooms are clean, staff are probably the worst. They don’t greet you like other countries / hotels. The only helpful staff was the cleaning lady. She probably should work at the front desk. Staffs needs service training."
"Great location, great hospitality and great amenities. The rooms look newer than the pics and the Gym is larger too (Has a Stepper, multiple treadmills, multiple freeweights, bench press, 2 cable machines, a smith machine, an enitre gym). Would come to Shanghai just to be here. "