Richmond Sheltering Arms Institute Hotels

"The room had roaches, and the shower had no working hot water; the sink was leaking, and the bathroom floor was soaked. The doorknob mechanism on the inside was rigged not to lock after the guest leaves, and only locks when you're inside the room. An open condom wrapper was left between the mattress and the headboard, along with cigarette buds in a non-smoking hotel. When trying to cancel or switch rooms, the front desk was unaccommodating. "

"Great and clean rooms "

"Cold showers and plumbing went down."

"Great location, clean room, friendly and efficient staff. "

"My new favorite hotel chain. Very kind staff and great perks that you no longer see in our money hungry world. The pool was perfect. The kitchen food was great. The berry dessert with ice cream was amazing. The rooms large with good tv selection. "

"Great room and friendly staff"

"They were "

"This is one of the best Hilton’s have stayed. Literally near restaurants and shopping. Staff were so nice and accommodating. There is a spa in the hotel you have to book a day in advance. They have a 24 hour gym and a pool and hot tub. There is a restaurant in the hotel you can get food. The negative the pool is under 14 need parents with you anything else is fine. I booked for the pool. So many kids in the pool Sat and most of Sunday and teens. I couldn’t enjoy it nor did I try. I finally got to enjoy the pool area Sunday around 8:45 pm. The same two teens were in the gym around 14 years just doing stuff like sitting around and talking. We got in the pool they open the privacy curtain to be seen. We played them off. When that didn’t work they came in the pool area with their gym clothes no pool clothes just to get attention. One of which purposely walked to the hot tub were we were. They put get in and sat so we waited to see what would happen. She started to call her friend over to try to get a reaction. We decided to leave but we acted like we were ready to go. Soon as we started to leave they left. I really hope this establishment thinks about adult hours. Especially since there is a restaurant/bar inside. 6AM-8AM adult swim 18 on up and 8pm-10pm adult swim only 18 on up. Gym should be 16 on up out even 18 on up because kids or young teens could get hurt using equipment. Lobby hour"

"Nice and clean! Just what we needed for a quick one night stop. The floors were a little dirty and shower around the edges but not a big deal. "