I had a disappointing visit to this hotel. I had booked to take my children away for a night during half-term and booked the hotel because it had family rooms and a swimming pool.
When we arrived, we were told we had to pay extra to use the pool as we had booked on experia rather than through the hotel directly. This was not clear at all when booking and instead felt like false advertising given the pictures of the pool on the booking site.
Despite the significant extra fee to take 4 of us swimming, we decided to go ahead because it was raining and we had been looking forward to the pool. However, we were then refused entry to the pool as I had 3 children with me. They were not young children (two over 10yrs old) and all could swim. There was no justifiable reason for not permitting us to use the hotel facilities, and I would certainly not recommend this hotel as family-friendly!
Diana
2024 年 2 月入住 1 晚
10/10 超赞
Mark
商务旅客
2024年02月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Proper Hospitality
Great location, lovely staff and amazing food
Mark
2024 年 2 月入住 1 晚
4/10 很差
Leigh
2024年02月4日
Leigh
2024 年 2 月入住 1 晚
8/10 还可以
Tim
2024年01月29日
Tim
2024 年 1 月入住 1 晚
10/10 超赞
Simon
2024年01月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding service
We stayed at the hotel for our wedding anniversary and they cloudy have done more. We had a welcome plate with dairy free sweet treats and “Happy Anniversary “ piped in chocolate on the plate. The staff were amazing and so attentive. Nothing was too much trouble.,
Simon
2024 年 1 月入住 3 晚
10/10 超赞
Carol
团体旅客
2024年01月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We booked a executive double with queen bed,and we were upgraded to a larger room.The Staff very welcoming nothing was to much for them. Hotel very clean as always. Breakfast amazing pleanty to choose from,plus the quality of the fresh food was excellent.
Carol
2024 年 1 月入住 2 晚
10/10 超赞
Michael
2024年01月3日
Michael
2023 年 12 月入住 2 晚
10/10 超赞
Helen
与配偶出行
2024年01月1日
满意:服务设施
Staff are so lovely and helpful, nothing is to much trouble.