On arrival we were told that to use the pool for one hour we would be charged £60, no possible discussion (it’s free if you book direct). Also kids are only allowed to pool from 2pm to 7pm (kind of the most inconvenient hours) Place was in a bad state, don’t know where they got four stars from. Restaurant food was awful and extremely expensive (breakfast was adequate thought but then it’s free), bar also overpriced. I ordered lamb and specifically asked for it not to be over cooked and it came incredibly overdone, even pizzas were terrible. Room was fine but with everything well worn out. Place is super ugly. On a positive, staff was nice if completely unmotivated and it’s very quiet. It’s expensive so only book if you intend to use the spa and then make sure you book direct. If you are going to eat there stick to the basics and try to get a deal ahead which you can do when you book direct. I feel like I went I to the dragon’s den and my wallet got swallowed for nothing special.
Nicolas
於 2024 年 3 月住了 1 晚
10/10 優異
Helen
2024年2月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Helen
於 2024 年 2 月住了 1 晚
8/10 不錯
Tina
2024年2月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tina
於 2024 年 2 月住了 2 晚
6/10 一般
Diana
家人同遊
2024年2月17日
讚好:整潔度和職員與服務
不滿:設施服務
I had a disappointing visit to this hotel. I had booked to take my children away for a night during half-term and booked the hotel because it had family rooms and a swimming pool.
When we arrived, we were told we had to pay extra to use the pool as we had booked on experia rather than through the hotel directly. This was not clear at all when booking and instead felt like false advertising given the pictures of the pool on the booking site.
Despite the significant extra fee to take 4 of us swimming, we decided to go ahead because it was raining and we had been looking forward to the pool. However, we were then refused entry to the pool as I had 3 children with me. They were not young children (two over 10yrs old) and all could swim. There was no justifiable reason for not permitting us to use the hotel facilities, and I would certainly not recommend this hotel as family-friendly!