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关于特伦特河畔斯多克希尔顿逸林酒店的点评

4 out of 5
特伦特河畔斯多克希尔顿逸林酒店
Etruria Hall Festival Way, Stoke-on-Trent, England

点评

8.4

很好

10 分 - 超赞。476 条好评，共有 1000 条点评" "
8 分 - 还可以。328 条好评，共有 1000 条点评" "
6 分 - 一般。113 条好评，共有 1000 条点评" "
4 分 - 很差。49 条好评，共有 1000 条点评" "
2 分 - 糟糕。34 条好评，共有 1000 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

YUEN YING

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
S.Healey (GRM) 于 2023年06月26日 的回复
Thank you for the excellent 10/10 review! We do love your photos which you have included! If you do happen to be in the local area then do feel free to stay with us once more in the future.

8/10 还可以

haoran

满意：客房舒适度，住宿条件和设施
总体不错，适合自驾，价格实惠
2018 年 12 月入住 1 晚

8/10 还可以

Diane

与家人出行
N
2024 年 4 月入住 1 晚
Beth - Reception Manager 于 2024年04月17日 的回复
Hello,Many thanks for taking the time to share your feedbac

8/10 还可以

Deniece

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfy and friendly
2024 年 4 月入住 2 晚
Beth - Reception Manager 于 2024年04月14日 的回复
Hello,Thank you for sharing your feedback.

10/10 超赞

Carolyn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is set in a good location and is fabulous. The staff are super friendly and helpful. Room was clean and comfortable.
2024 年 4 月入住 1 晚
Beth - Reception Manager 于 2024年04月14日 的回复
Hello,Thank you for sharing your feedback.

10/10 超赞

Nathan

与家人出行
满意：清洁度、员工和服务、服务设施
Property was perfect fo What we needed. Gym kit a bit dated
2024 年 4 月入住 1 晚
Beth - Reception Manager 于 2024年04月4日 的回复
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

8/10 还可以

Melwin Jose

与家人出行
满意：住宿条件和设施，清洁度
Customer service was bad especially at the restaurants. They were struggling to manage the guest
2024 年 3 月入住 1 晚
Beth - Reception Manager 于 2024年04月4日 的回复
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

6/10 一般

George

满意：住宿条件和设施，清洁度
Hotel is nice however, no one told us you need to book facilities such as the swimming pool before you can use it. The only reason we booked this hotel was because it had a pool and we couldn’t make use of it as it was fully booked, wouldn’t take much to advise pre-booking before your stay. Parking isn’t complimentary - cost us £5, not a lot but not the point, and signs still say it is complimentary! Currently have another pending charge on card but hopefully it’s just a pre-authorisation that will disappear. We understand they were busy but overall disappointing and wouldn’t stay again
2024 年 3 月入住 1 晚
Beth - Reception Manager 于 2024年03月31日 的回复
Hello,Thank you for taking the time to send us your feedback.I have checked your booking and can see that you were contacted via expedia on the 4th March advising you to pre -book the pool and that a 5.00 parking charge was to be paid on arrival. The parking is also stated on the expedia website. I apologise if you didn't see this email.Kind Regards

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel and staff. Perfect location
2024 年 3 月入住 1 晚
Beth - Reception Manager 于 2024年03月24日 的回复
Hello,Thank you for taking the time to share your feedback. We hope to see you again soon

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Beth - Reception Manager 于 2024年03月26日 的回复
Hello,Many thanks for taking the time to leave your feedback.We hope to welcome you again soon

2/10 糟糕

Amy

2024 年 3 月入住 1 晚
Beth - Reception Manager 于 2024年04月14日 的回复
Hello,Thank you for sharing your feedback.

10/10 超赞

Martin，Berkhamsted

满意：清洁度、员工和服务、住宿条件和设施
Great property
2024 年 2 月入住 1 晚
Beth - Reception Manager 于 2024年03月2日 的回复
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 一般

Kaitlin，liverpool

满意：清洁度
Check in was very slow, only one member of staff on the desk checking in despite it being a saturday pm and multiple staff floating round. Service wasnt great at check in, noted that the guests checking in infront of me had everything explained to them including facilities, where to acess lifts and timing for the restaurant even asked did they want to book the restaurant that evening.Originally given a room on the first floor, then changed to the 3rd floor. Sadly this was not a "bonus". The room given was right next to the doors to the lift and sadly when the doors were opened they would bang loudly on the bedroom door. This was very disturbing and extremely annoying. The level of noise in the hotel was horrendous. Breakfast options were very limited, no dairy free options except for a very small amount of soya milk. No gluten free options advertised. Very limited quantities and very slow at clearing and replenishing. Sadly the car park is a nightmare especially if you need an accessible space. I picked the wrong weekend to travel as there was a large wedding. Guests took over the hotel carpark and not the event space carpark. Children were running wild and messing in the lifts. Both staff and wedding guests didnt seem to care. Services are very limited, spa needs to be booked well in advance and the hotel wellness facilities seemed to be full of day visitors which wasnt great. Unable to access refreshments before 11am if you have not booked breakfast.
2024 年 2 月入住 2 晚
Beth - Reception Manager 于 2024年03月2日 的回复
Good afternoon,Oh goodness I am sorry that your stay fell short of our usual excellent service. you’re right we needed another receptionist on shift but unfortunately due to last minute sickness we were understaffed.I know my team member dealt with the pressure incredibly well considering. We do have gluten free options so I am sorry if these were not pointed out to you by a member of the team. Our car park has 310 spaces as well as an overflow car park at the left side of the property.Once again Kaitlin I do apologise but hopefully you will give us another chance in the future.

10/10 超赞

Harmeet

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Beth - Reception Manager 于 2024年03月2日 的回复
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 还可以

Joas

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Honest Review
Comfy stay and excellent service. As a 4-star hotel, I was expecting the bathrooms to have some Bathroom Accessories like Shower Caps, Cotton Swabs, Cotton Pads, disposable cups, etc. For dinner, I ordered two fish and chips as the waiter said they were of a decent size, but they weren't. The fish was just half-sized, which was very disappointing. Breakfast was good but lacked items that a 4-star hotel normally has, like smoked salmon, cream cheese, non-dairy yogurts, cakes, and omelettes (not only scrambled eggs).
2024 年 1 月入住 1 晚
Beth - Reception Manager 于 2024年03月2日 的回复
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 一般

MIN

2024 年 1 月入住 1 晚
Beth - Reception Manager 于 2024年03月2日 的回复
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 还可以

Deb

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Suzanne

满意：清洁度
不满意：员工和服务
Didn't expect no reception no proper service at the bar. Small list of cocktails I was under the impression there would be parties. Absolutely dead
2023 年 12 月入住 1 晚

10/10 超赞

Bruce

与家人出行
满意：员工和服务，清洁度
2023 年 12 月入住 2 晚

8/10 还可以

Joseph

2023 年 12 月入住 2 晚

10/10 超赞

Julie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

2/10 糟糕

Stephen

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Jack

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
Beth - Reception Manager 于 2024年03月2日 的回复
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 超赞

nor

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceptional
We were very impressed by the quality of the service and high standards of the cleanliness and furnishings. The room was spacious and the climate control system was very easy to use.
2023 年 12 月入住 1 晚

10/10 超赞

mh

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Polar express weekend at churnet railway.
We stayed at this hotel for a night stay ready for our polar express day at the nearby churnet railway station, we had an absolutely lovely time at this hotel friendly and helpful staff, the hotel is absolutely lovely and the rooms are clean and tidy and very comfortable. Breakfast was absolutely delicious and the service was brilliant. Parking onsite was great and at only £5 Charge was really good, it's just nice to have a hotel that actually has parking facilities.The pool area was great the only downside was that you have to book your slot and it's only for 45 minutes and the changing area is freezing so not great when you have small children to change after being in the pool. Would definitely stay here again.
2023 年 12 月入住 1 晚

8/10 还可以

Sarah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Nick

2023 年 12 月入住 1 晚

10/10 超赞

JiEun

与家人出行
满意：清洁度、员工和服务、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

stephen

2023 年 12 月入住 1 晚

10/10 超赞

Saul

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our family had an excellent stay at the Doubletree Hilton in Stoke on Trent. The room is spacious and clean, with very nice decor. The rest of the hotel has a very nice ambience and staff are very professional and welcoming. Breakfast was a delight, with lots of choices, including every choice of item one would want for a full english breakfast, lots of cereal choices and wonderful coffee. Once again staff at breakfast were lovely and deserve accolade's for the way they sat families down, cleaned up and restocked any items that were running low, so always fresh. One notable action that I think is brilliant, was that upon booking I was sent an email notifying me of various things that I found important to know, especially that there would to be some Christmas parties on the night of our stay. I called up and I was informed that the hotel would be busier with functions, however I was offered a room on the 4th floor, which was well away from any festivities. We would not even have known that there were any parties, as it was perfectly quiet. There is also a very good indoor pool which the kids loved. In all we will be back and highly recommend this hotel.
2023 年 12 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Mats

2023 年 11 月入住 1 晚

10/10 超赞

Giovanni

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 11 月入住 1 晚

10/10 超赞

Richard

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Conveniently situated in Festival Park for retail shopping, fast food and entertainment. Safe secure location with adequate parking
2023 年 11 月入住 1 晚

6/10 一般

Diane

团体旅客
满意：清洁度、员工和服务、服务设施
The food ,staff and my room were excellent but my evening was spoiled by the temperature in the hotel, I dont expect to stay at a hotel and be cold , it spoiled what would have been a lovely stay .
2023 年 11 月入住 1 晚

10/10 超赞

Alison

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great comfortable stay
2023 年 11 月入住 1 晚

10/10 超赞

Jack

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Big comfortable beds, beautiful breakfast.
Loved our stay for my wife's graduation, used the pool and had our first nights meal in the hotel restaurant and was beautiful. Breakfast was spot on, had to try the oat cakes as we were in Stoke On Trent. Comfortable bed, big TV for lazing in front of chilling without the kids. Would happily stay again.
2023 年 11 月入住 1 晚

8/10 还可以

M

与家人出行
满意：员工和服务
2023 年 11 月入住 1 晚

10/10 超赞

Randall

满意：清洁度、员工和服务、服务设施、住宿条件和设施
clean
2023 年 11 月入住 6 晚

4/10 很差

真实旅客

与家人出行
满意：员工和服务
不满意：客房舒适度
Heating
Really disappointed with our stay at the weekend. Very not bedroom. Lots of noise from pipes / heating systems which seem to be known about.
2023 年 11 月入住 1 晚

10/10 超赞

Faye

2023 年 11 月入住 1 晚

8/10 还可以

Julie

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
It was ok.
Long wait at reception to check in, didn’t realise we had to book to use the pool. We were sat in the bar for breakfast and the coffee machine there was rubbish. Beds were comfy, bathroom nice and clean, shower pressure wasn’t very good.
2023 年 10 月入住 1 晚

10/10 超赞

Laura

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best hotel we’ve stayed in!
We were so impressed with the quality and size of our family room. It was so well presented and more than enough room. There were lovely added touches too. We loved using the pool and enjoyed our meal in the restaurant.
2023 年 10 月入住 1 晚

10/10 超赞

Louise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will stay again
We really enjoyed our stay. We were there to see family overnight. Unfortunately, we couldn't use the pool etc as we arrived 4 hours later than planned due to an accident on the M1, which was one of the reasons I booked, so can't comment on that. The room was big & very nicely done, massive shower & TV & the bed was comfortable, I didn't wake up with a painful back which is the usual if I don't sleep in my own bed. Breakfast was very good too. A nice touch was warm cookies on arrival to have with the coffee in our room. Overall, having stayed in cheaper hotels in Stoke, which were not available on this occasion, we both said that we would be prepared to pay the extra next time to stay here again, from my husband that is praise indeed!
2023 年 10 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
S.Healey (GRM) 于 2023年10月15日 的回复
Thank you for your 10/10 review, we do hope to see you again soon!

8/10 还可以

Alessandra

满意：清洁度、员工和服务、住宿条件和设施
.
2023 年 9 月入住 1 晚
S.Healey (GRM) 于 2023年10月8日 的回复
Thank you for the 4/5 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 超赞

Emily

2023 年 9 月入住 1 晚
S.Healey (GRM) 于 2023年10月8日 的回复
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
S.Healey (GRM) 于 2023年10月8日 的回复
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!

10/10 超赞

Ivan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚
S.Healey (GRM) 于 2023年10月8日 的回复
Thank you for the 10/10 review! If you do happen to be in the local area of Stoke on Trent in the future then we do hope you continue to pick as your number one Hotel of choice for the Area. Thank you again for your review and for your continued loyalty towards the Hilton brand, we look forwards to your next visit, see you again soon!