“Our family of 4 staying for 3 nights in the middle of our driving trip from Sydney to Brisbane. Great location, with steps away from beach. However, we forgot an iPAD during our stay as we suddenly found this out while we are on plane back home. We then called to hotel and up to now 3 days after coming back we still didn't heard back from them. This is a first time I had such a scenario as I am a frequent flyer internationally and having tens of trips per year. ”