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关于悉尼美居酒店的点评

4.5 out of 5
悉尼美居酒店
818-820 George Street, Chippendale, NSW

点评

8.4

很好

10 分 - 超赞。444 条好评，共有 1002 条点评" "
8 分 - 还可以。377 条好评，共有 1002 条点评" "
6 分 - 一般。120 条好评，共有 1002 条点评" "
4 分 - 很差。42 条好评，共有 1002 条点评" "
2 分 - 糟糕。19 条好评，共有 1002 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.2/10

住宿条件和设施

8.0/10

环保

点评

6/10 一般

Wing

与家人出行
满意：清洁度
不满意：服务设施，员工和服务
Excellent location, room was tidy and clean. Unfortunately the door connected to the room next to us was found to be unlocked, which was a serious mistake. And service was not up to standard - we required maintenance for the malfunctioning TV, but it’s still not fixed after almost a day. I feel doubtful towards the hotel’s rating after my stay.
Mercure Sydney 于 2024年03月26日 的回复
Dear WingThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing your feedback, which we will review further. However, I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 还可以

Yu Ping

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 5 晚
Mercure Sydney 于 2023年09月16日 的回复
Dear Yu PingThank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

6/10 一般

KEI YING

2023 年 8 月入住 7 晚
Mercure Sydney 于 2023年09月17日 的回复
Dear Kei YingThank you for taking the time to share your experience. through a rating.We hope to see you again one day.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

6/10 一般

Hong Man

2023 年 7 月入住 11 晚
Mercure Sydney 于 2023年09月3日 的回复
Dear Hong ManThank you for taking the time to share your experience through a rating.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

6/10 一般

Pui Fong

与家人出行
櫃檯職員和行理員服務態度非常好，但要改善陪訓執房員工！
2023 年 7 月入住 6 晚
Mercure Sydney 于 2023年07月26日 的回复
Dear Pui FingThank you for taking the time to share your experience and provide us with constructive feedback.We hope to welcome you back one day.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

10/10 超赞

Chi Hung

2023 年 6 月入住 1 晚
Mercure Sydney 于 2023年06月28日 的回复
Dear ChiThank you for taking the time to share your experience through a perfect rating and we hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

8/10 还可以

Sik Ying

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Close to Central station Convenient for browsing everywhere
2023 年 5 月入住 5 晚
Mercure Sydney 于 2023年05月28日 的回复
Dear SikThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our location.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

8/10 还可以

KWONG HOP

2022 年 7 月入住 1 晚
Mercure Sydney 于 2022年08月8日 的回复
Dear Kwong Hop Thankyou for taking the time to provide us with a positive rating. We are glad you had a great stay with us. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

8/10 还可以

Pok man

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
2021 年 12 月入住 1 晚

8/10 还可以

CHIA HSIN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 2 晚
Dan 于 2020年02月10日 的回复
Dear Chia Hsin, Thank you for your review. We are pleased you enjoyed your stay and look forward to welcoming you back on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

8/10 还可以

CHIA HSIN

满意：员工和服务
2020 年 1 月入住 2 晚

8/10 还可以

CHIA HSIN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很不錯的體驗
住6晚，離central很近，火車、公車交通方便，附近有美食街、超商，即使是從機場坐uber到飯店也很方便。
2020 年 1 月入住 2 晚
Dan 于 2020年02月3日 的回复
Dear Chia Hsin, Thank you for your review. I note your overall stay was satisfactory and you particularly enjoyed the hotel's ideal location. We hope to have the opportunity of welcoming you back when next you travel to Sydney. Kind regards, Daniel Barnard, General Manager

10/10 超赞

Christina，Hong Kong

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location. Adquate facilities and friendly front desk. A meeting point for day tours.
2020 年 1 月入住 5 晚
Dan 于 2020年01月30日 的回复
Dear Christina, Thank you for your review. Glad you had a 5-star experience with us. We look forward to welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager

4/10 很差

真实旅客

与配偶出行
不满意：清洁度
不滿的是晚上時常駁不上Wifi, 沒有牙膏、化妝棉、拖鞋等供應; 朝早客戶未出外就拍門問可否執房做清潔。
2020 年 1 月入住 10 晚
Dan 于 2020年01月24日 的回复
Dear Guest, Thank you for your room. Sorry to hear your stay did not meet your expectations. Your comments will be reviewed by our team and please be advised that amenities can be delivered to our guest rooms on request. We hope you choose to stay with us again on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

8/10 还可以

真实旅客

团体旅客
满意：住宿条件和设施，清洁度
Convenient location. Near Central Station. Bathroom is not big.
2019 年 12 月入住 4 晚
Dan 于 2020年01月7日 的回复
Dear Anonymous, Thank you for your review. We are pleased your overall stay was most satisfactory, and hope to welcome you back on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

8/10 还可以

Pui Yi

2019 年 11 月入住 3 晚

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Near Central station There are shops and restaurants nearby
2019 年 9 月入住 2 晚
Dan 于 2019年10月15日 的回复
Dear Anonymous Thank you for taking time to review your stay with us. We are delighted you found our location convenient during your stay at Mercure Sydney and look forward to welcoming you back on your next visit. Kind regards, Daniel Barnard, General Manager

8/10 还可以

LILI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
離中央車站很近 搭火車 輕軌都很方便 巴士站側門口 就有 附近有大型超市 櫃檯每天提供蘋果 連續住六天 三人入住費用 兩張雙人床 似乎可再大一些 泳池 動線有些失望 對低樓層住客 感覺不安全
2019 年 8 月入住 6 晚
Dan 于 2019年09月9日 的回复
Hi Lili Thank you for your review. I note your overall stay was most satisfactory. We hope to have the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Dan 于 2019年09月6日 的回复
Dear Anonymous Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 还可以

kaiying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Dan 于 2019年09月2日 的回复
Hi Kaiying Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 6 晚
Dan 于 2019年08月28日 的回复
Dear Anonymous Thank you for rating your stay at Mercure Sydney. I am delighted you had an excellent experience with us. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
地點很方便，員工親切！
2019 年 8 月入住 5 晚
Dan 于 2019年08月25日 的回复
Dear Anonymous Thank you for your review. I am delighted you had a pleasant stay with us. We look forward to the opportunity of welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 还可以

Sau Bing

满意：清洁度、住宿条件和设施、客房舒适度
Good location but still have room for improvement
1. Need to join as Accor member in order to enjoy free wifi and getting bottles of water 2, No slippery and teethbrush provided 3, It is ridiculous to knock the door every morning at 9:00 am for checking the consumption of minibar
2019 年 7 月入住 6 晚
Dan 于 2019年07月31日 的回复
Hi Sau Thank you for your review. I note your overall stay was most satisfactory. I do advise that extra amenities and toothbrush/paste are available at anytime by contacting housekeeping. Further, I suggest placing your "do not disturb" sign to avoid any disturbances. I regret the inconvenience caused on this occasion. I appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

10/10 超赞

真实旅客

2019 年 5 月入住 4 晚
Dan 于 2019年06月6日 的回复
Dear Anonymous Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 还可以

Uncle-Simon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
交通超方便, 門口就有巴士站, Central站就在隔離, 有火車及輕軌電車(Light Rail), 去任何地方都可以, 步行前往唐人街不用10分鐘, 酒店後兩條街就有超級市場(Woolworth), 下次一定再住.
2019 年 3 月入住 5 晚
Dan 于 2019年05月5日 的回复
Hi Uncle-Simon Thank you for your review. I am delighted you had a great stay with us, and you particularly enjoyed the hotel's ideal location. We look forward to welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 还可以

Natalia

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lady at the front desk was very nice and helpful
2024 年 4 月入住 1 晚
Mercure Syndey 于 2024年04月27日 的回复
Dear Natalia, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Ben Murphy General Manager Mercure Sydney

8/10 还可以

Mary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location is convenient for dining, shopping and transports for places of interest.The service at reception was efficient, friendly and professional.
2024 年 4 月入住 2 晚
Mercure Syndey 于 2024年04月27日 的回复
Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 还可以

Mehnaz Nisha

满意：清洁度、员工和服务、住宿条件和设施
Very clean rooms
2024 年 4 月入住 4 晚
Mercure Syndey 于 2024年04月27日 的回复
Dear Mehnaz,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 超赞

christine，Broadbeach Waters

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to trams, trains, chinatown and darling harbour
2024 年 4 月入住 1 晚
Mercure Syndey 于 2024年04月22日 的回复
Dear Christine,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 还可以

Lizzie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very handy location for public transport - quiet room
2024 年 4 月入住 6 晚
Mercure Syndey 于 2024年04月22日 的回复
Dear Lizzie,We very much appreciate your comments regarding your stay at the Mercure Sydney.We are delighted to read that you had an excellent stay and enjoyed your the location of our hotel. Thank you for your kind feedback, and we hope to see you again soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 超赞

Mio

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Mercure Syndey 于 2024年04月22日 的回复
Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 一般

man choon

满意：员工和服务
I think most of this hotel is good except one thing
2024 年 4 月入住 2 晚
Mercure Syndey 于 2024年04月22日 的回复
Dear Man Choon,We very much appreciate your comments regarding your stay at Mercure Sydney.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 还可以

AKIHITO

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Access is very useful. And we can go everywhere from this hotel. This hotel is very good to make a tourist base.
2024 年 3 月入住 6 晚
Mercure Syndey 于 2024年04月22日 的回复
Dear Akihito,We very much appreciate your comments regarding your stay at the Mercure Sydney.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our high level of service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 还可以

Melinda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good property, close to everything and transport.
2024 年 4 月入住 1 晚
Mercure Syndey 于 2024年04月22日 的回复
Dear Melinda,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 超赞

Catarina

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
It was clean and spacious. Though a little more tea and coffee could have been provided rather than just one bag per person
2024 年 4 月入住 1 晚
Mercure Syndey 于 2024年04月16日 的回复
Dear Catarina,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 一般

Muddassir

满意：清洁度
Didnt have a great experience with a smallish room. Bed was too hard & couldn't sleep.
2024 年 4 月入住 1 晚
Mercure Syndey 于 2024年04月16日 的回复
Dear Muddassir, Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve.It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 还可以

Ganesh

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location and nice breakfast
2024 年 4 月入住 1 晚
Mercure Syndey 于 2024年04月16日 的回复
Dear Ganesh,We are delighted to read that you had an excellent stay and enjoyed our location as well as the breakfast. We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 还可以

Phil

与家人出行
满意：清洁度、员工和服务、服务设施
Took more than 10 mins to check in. One staff member doing check-in, others walking around and sitting in a nearby office fully aware that people had been waiting for some time and were becoming restless. They still refused to help even when the lobby was pretty full. Finally a few tourist buses turned up, and another staff member helped with the backlog.
2024 年 4 月入住 1 晚
Mercure Syndey 于 2024年04月16日 的回复
Dear Phil,We very much appreciate your comments regarding your stay at Mercure Sydney.I will make sure to bring up your concerns with our Front Office Manager so they can be reviewed further.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

2/10 糟糕

Nitin

Extension not flexible
2024 年 4 月入住 2 晚
Mercure Syndey 于 2024年04月16日 的回复
Dear Nitin,Thank you for taking the time to tell us about your experience at Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 还可以

Alan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Double room v small
2024 年 4 月入住 2 晚
Mercure Syndey 于 2024年04月16日 的回复
Dear Alan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 超赞

Lai Yun

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location!
2024 年 4 月入住 3 晚
Mercure Sydney 于 2024年04月11日 的回复
Dear Lai,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 还可以

Sam

2024 年 3 月入住 3 晚

10/10 超赞

Kelly

2024 年 4 月入住 1 晚

8/10 还可以

Edgar

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was very comfortable, reception service were good. The dining options are less than desirable, we had a meal at the restaurant the quality of the meal was poor.
2024 年 3 月入住 2 晚
Mercure Sydney 于 2024年04月9日 的回复
Dear Edgar,We very much appreciate your comments regarding your stay at Mercure Sydney. It is always a pleasure to receive positive feedback as well as constructive feedback. I will share your comments with our Executive Chef, so they can investigate the issues you had with your meal.Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 超赞

Toi

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
チェックインとアウトの早さが良かった
2024 年 4 月入住 2 晚
Mercure Sydney 于 2024年04月9日 的回复
Dear Toi,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 还可以

ERIN

2024 年 4 月入住 2 晚
Mercure Syndey 于 2024年04月27日 的回复
Dear ERIN,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 一般

Srikanth

与家人及幼儿出行
Rooms are not cleaned lot of dust around the wardrobe.
2024 年 4 月入住 3 晚
Mercure Sydney 于 2024年04月9日 的回复
Dear Srikanth,Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve our housekeeping service.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Ben Murphy

10/10 超赞

Marie

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly and the place was clean. It's also close to a lot of stuff.
2024 年 3 月入住 5 晚
Mercure Sydney 于 2024年04月9日 的回复
Dear Marie,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 超赞

Prabhjot

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was easy to check in and out. Nice staff. Close to Public transport and market/shopping.
2024 年 4 月入住 1 晚
Mercure Sydney 于 2024年04月9日 的回复
Dear Prabhjot,Thank you for taking the time to share your positive comments.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 还可以

lucia

满意：清洁度、员工和服务、住宿条件和设施
Satisfied with stay Very convenient
2024 年 4 月入住 1 晚
Mercure Sydney 于 2024年04月9日 的回复
Dear Lucia,Thank you for taking the time to share your positive experience.We hope to see you again.Kind regards,Ben MurphyGeneral ManagerMercure Sydney