2/10 Terrible
Lauren M.
14 Sept 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Our stay at this Rose Bay property was one of the worst accommodation experiences we’ve ever had. What was advertised as a comfortable short-term rental turned out to be filthy, unsafe, and completely mismanaged.The issues were endless:•Severe mould – black mould on the fridge seal, on window frames, and in the second bedroom from ongoing water damage. The smell was unbearable, and it was an extreme health hazard. The second bedroom was completely unusable.•Leaks and damage – the toilet leaked, water seeped into the hallway and bedroom, and attempts had clearly been made to paint over the damage rather than fix it.•Unhygienic facilities – the oven knob was broken and required a match to light, the microwave was rusted, and the Dyson vacuums were full of cobwebs, dirt, and hair from previous guests.•Bedding and linen – spare sheets were stained yellow, the fitted sheet had no elastic left, and there wasn’t a single blanket in the apartment despite it being the middle of winter.•False advertising – the listing showed amenities that were not actually available (e.g., dining table, barbecue), making the listing misleading.The photos I provided to management showed the disgusting state of this “holiday home” from mouldy fridge seals to filthy drains full of hair. Instead of resolving things urgently, the response was dismissive and slow. I had to escalate the complaint, demand an acceptable refund, which I didn’t get.
Lauren M.
Stayed 23 nights in Jun 2025