Washington The Heights Shopping Center Hotels

"While the rooms are lovely and the sheets were immaculate, I needed help with three things - 1) the front desk had to send an engineer to help me set up the Chromecast (there really was an issue, but the engineer came up at 930 pm and solved it) 2) the shower head was old and was not providing sufficient water flow and was malleable enough to where me trying to clean the openings was just squishing them (the showerhead wasn’t just cleaned, it was replaced by the time I got back to the room, but that tells you about the state of the hardware), the shower curtain was dirty - and again, they replaced the single-layer one with a replaceable liner fabric one (which tells you you have to ask for a clean and a modern liner and a shower head that works because they won’t update it on their own), and the repair team left two sharp items on the floor as a failure of sweeping the floor after the repair. I brought them to the front counter and other than an apology there was no effort to remedy this (they asked me if I needed medical help after stepping on it). So, it’s nice…. But you have to ask for basics. They’ll come through and help but they’ll still miss the mark. I’d stay here again but I’d adjust expectations tremendously."

"All amenities were good and the staff was friendly ( Barista with a good coffee and reception guys , Thank you) and kindness. A good experience, will return !"

"Super nice room."

"Nice staff"

"It would have been nice to have a small refrigerator in the rooms."

"I stayed at this location in VA Beach and it was great, but this location in DC was not so great. The other party that I booked a room for had to change their room twice due to finding dirt and blood in the other two rooms. Staff was friendly and accommodating"

"Staff was very calm and courteous about me needing to leave my bag at the front desk a few times. Also friendly staff at the breakfast buffet. I reserved a king bed room and got a room with two doubles with a handicapped shower that didn’t quite stream out far enough to take a shower. Also, the room was very clean but the remote was visibly disgusting. "

"Very clean environment. Spacious room. Staff was very friendly and helpful. "

"I like the room clean bed was nice soft comfortable nice area only issues where for me noisy guest next to me no cable channels and small ants in my room and space in the door cold air comes through but overall my stay was good would stay there again "