Matlock Victoria Prospect Tower Hotels

"Staff were really helpful. Room clean and comfortable. Loved the thermal spring water swimming pool which was included in the cost of my stay. "

"Clean, comfortable warm room. Welcoming staff"

"Everything perfect. Clean, soacious room. Lovely breakfast. Great walks from the property. "

"Our princess themed room was spacious and clean. We had no breakfast so cannot comment on this. Staff were very helpful explaining how the boiler and heating worked. "

"The amenities were poorly maintained and not well cleaned. There was a broken toilet seat and we could not use it, broken shower tray and mould, cobwebs everwhere. We had no extra bedding for the guest sleeping on the sofa bed. There was a horrible smell in one bedroom and bathroom so we don't believe they have been fully cleaned. We tried numerous times to speak to the host to get this solved but no effort was made and our calls were ignored. Vrbo customer service were helpless and only said they would contact the host. The apartment would be a nice stay but unfortunately it is not well looked after. A very disappointed and upsetting stay. We will not be using Vrbo again."

"Rooms were brilliant. Breakfast was amazing (best bacon I've had for... well since i can remember). Brilliant staff and location couldnt be better."

"Adrian was very accommodating with my complex arrival situation. Thank you very much."

"Accomodation was larger than it looks in the photos, which was a nice surprise. The beds were comfortable, however I would take earplugs as I struggled to sleep due to the cars going past outside. I had to go and buy some from the town centre. At night the cars whizz past really fast. The listing states that there is free parking but this isn’t true- you have to pay for it. I have asked Hotels.com to amend this as it’s false advertising. The reason we booked this hotel was for the free parking!!! Luckily we got parked ok in the train station car park but had to pay £15 per car. In the afternoon however the car park soon fills up and people drive up and down looking for a space. We’d stay here again due the location and the charm of the building. "