The water was cold all weekend and the property, overcharged my card. The cleaning staff entered the room, cleaned the room and didn’t make up one of the beds kind of weird. When I said something about the water, the front desk member said you should’ve called we would’ve fixed it, how would you fix it the hotel was packed all weekend. I don’t think they prepared well for all the events of the weekend they are next door to the conversation center, as I was telling him he was very nonchalant and dismissive.
Myra
2024 年 4 月入住 2 晚
10/10 超赞
Jeffrey
与家人及幼儿出行
2024年04月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Go here for wrestling tournaments twice a year would not stay anywhere else
Jeffrey
2024 年 4 月入住 1 晚
6/10 一般
Daisy,Chester
与家人出行
2024年04月7日
满意:员工和服务,清洁度
I used Expedia to book this room for a short weekend getaway during spring break. $520 for 2 nights. Fridge was not cold and we lost food that we brought. The sink was broken; the water would not drain unless you used your hand to pull the stopper up; gross. The water was hot (this was something I was nervous about based on multiple other reports), but the pressure was weak. Breakfast is NOT complimentary, although they try to make it seem as though it is; buffet style and $20/person. Tried to charge it to our room after we paid cash. The room we stayed in had 2 very small "double" beds and was very dated. The remote control was absolutely disgusting; thank goodness I brought clorox wipes. Very noisy with overhead jets and nearby construction. My daughter and her friend took a brief dip in the pool and reported the water looked yellow and had stuff floating on the top, as if it wasn't being cleaned.
Parking was good. Check-in was smooth. 5 minutes from boardwalk. I've stayed in multiple Double Trees over the years; this one by far was my least favorite. Would only stay again if I had to. Rated appropriately at 3 stars.
Daisy
2024 年 4 月入住 2 晚
10/10 超赞
Ariana
2024年04月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My first time staying here and it was lovely! The cookies are amazing as well.
Ariana
2024 年 3 月入住 1 晚
10/10 超赞
Patricia
2024年03月31日
满意:住宿条件和设施,员工和服务
Everyone was very gracious grom the hotel concierges to hostesses Ellen and Kate management of the adjacent restaurants ",Coach's.
Patricia
2024 年 3 月入住 2 晚
2/10 糟糕
Michelle García
2024年03月31日
Michelle García
2024 年 3 月入住 2 晚
2/10 糟糕
Jessica Yadira,henrico
与家人及幼儿出行, 与家人出行
2024年03月18日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Customer service was not good. We have Never been treated terrible being a Hilton Honors. Front desk was rude. Pool was out of service all day on a Saturday the main reason we selected this hotel was for the indoor pool.