We booked a 2 queen bed suite on the 10th floor. When we arrived, we were put in a standard room on the 8th floor. When I went to speak to the desk, I was told they double booked but would move me in the morning. Once I got settled, I was told they couldn’t move me anymore and refused to assist with the matter. They just stated they put me in the closest room they could. The pictures showed a larger fridge so we could have groceries for the week, but this room just had a mini fridge, forcing us to eat out more.
We were told the hotel was dog friendly so we brought our two dogs, and then we were informed we could never leave them in the room even though we had them in crates. This is NOWHERE in their policy. This forced us to spend even more money taking our dogs to a day camp so we could even go to the beach as it was just two of us with them. The area they provide to take the dogs outside is unusable in the morning as they have sprinklers set to go off, so imagine my first morning out there and I unexpectedly get sprayed by them as they turn on! I really wanted to the suite so we could have the extra space for our two dogs, and ended up struggling all week due to lack of space.
In our last night, the toilet overflowed. Maintenance came to fix it, and when we asked for a mop to clean it, he refused and just wiped it up with towels. If it hadn’t been our last night I would have just left right then, that’s completely unsanitary. One of the worst hotel experiences ever.