Waterloo Spa Hotel

"Everything’s as better than expected. 2 nd time staying at this property. Kids loved the pool"

"Property was great. The pool was clean. Our room was clearn as well. We were in Room 102. The shower/bathtub faucet handle did not work well. We had to push it in to get it to turn on which made it very difficult to also turn off. The staff was wonderful especially Monica who made cookies and offered them to us in the evening. She didn't mind our dad's teasing either. We also appreciated the breakfast staff who offered to refill our coffee cups."

"My daughter and I stayed in one of the Suites, it was super clean, very roomy and just overall very nice. I wish they had a

because the pool area was super nice! The staff was very friendly and helpful! We will stay here again if we are in Waterloo again. "

"Nice hotel with a friendly and helpful staff. Cable was out during our stay but that's the cable company's fault not the hotel. Pool and

were nice. Breakfast in the mornings was pleasant and well stocked."

"Very clean and comfortable. "

"There was a smell in our room that was as if it had been heavily smoked in and covered with an air freshener. There were many stains in the carpet. The toilet in our room did not flush well and ultimately we had to use the employee bathroom because the maintenance person was scheduled only a couple times per week. The pool was pleasant enough and the breakfast was fairly standard. The front desk was staffed with kind people. "

"Excellent customer service! The staff could not have been more accommodating to our group! Rooms are clean. Breakfast was tasty. Shontel working the reception desk was AMAZING!! 👏👏👏"

"The beds were comfortable and the room was quiet. The downside was that previous customers had trashed the room that we booked, so things weren't really ready for us. The staff did a good job of trying to get things right for our stay. And our grandkids enjoyed the swimming pool."