West Bromwich Spa Hotel

"The right hand side lift was broken but they both shared the same call button and it was stuck on the RHS lift, meaning we couldn't get into our rooms properly without finding a staff member which was difficult considering it was 00:30. Additional i had no hot water for a shower. Not worth the price i paid and definitely not what i would epect to see from a 4 star hotel "

"Fantastic stay with excellent spa and inclusive minibar was great. Lots to do on site. Vietnamese restaurant was also wonderful. Very convenient parking included too. "

"The room I was given,was not ready and not cleaned by the previous occupant. It was bit of inconvenience having to go back to checking desk and ask for a different room. In the bathroom, one of the lightbulbs was out. I couldn't see the hairdryer, apparently it was in the wardrobe,in a bag... Gym facilities - 1 broken running machine and rower. For such a big hotel it really is a shame to have such small gym with one barbell! The staff in the gym not very helpful, I had no idea where to go, and the lockers with a tap pad ,no instructions how to use it. Once given instructions,still the lockers are very temperamental, in the end I couldn't use it. I locked about 3 but couldn't unlock them at all. Glad I didn't put my stuff inside. Wanted to eat at the restaurant,but was told it's fully booked, again very disappointed having to be turn down, and had to eat in a very noisy bar area. Overall not worth the price."

"Nice entrance. Reasonable and at times lovely staff. I’m 37 and fell on the extremely unsafe shower tiles that have absolutely no stick (we have video proof) fractures one of the bones in my thumb. Staff at desk admit to poor safety compliance and apologised but manager was dismissive and unhelpful and offered no apology. No once. I’m not at all a health and safety nut but between this incident and the fact that dishes are left outside rooms for 24 hours and strange smells I wouldn’t be going back in a hurry "

"Ideal for the NEC"

"Safe very convenient location to stations, centre and 02 Academy. Mini Tesco and Sainsbury also in walking distance. Had a standard room which was very sufficient, nice biscuits, coffee bags instead of instant and a small fridge. Bathroom had an emergency sanitary kit which saved my life. Rooms well sound proofed. Only thing was some of the furniture was a bit chipped and tired, the desk chair I reported to reception as it was very tatty and torn, hence knocked off one star. "