The Catskills All inclusive Holidays

Clean room, air condition, great location

Property is in a reasonably safe neighborhood, reasonably clean, a little outdated with loose fixtures and broken coffee maker but I wasn't there for the amenities, I was there to have a place to lay my head and that's what it provided at a reasonable cost

From the moment we walked in to check in, I could tell service was gonna be exceptional. It was very clean, it was beautiful and close to the train and bus station, and the staff were so kind! Will stay here again next time I visit.

First time in NYC so we don’t have anything to compare it to but the customer service was 10/10. Everyone from front desk staff to housekeepers were so kind. The facility and rooms were so clean. They offered laundry service at a very reasonable rate, much cheaper than LaundryHeap and other laundry services. We always felt safe walking to and from subway even later in the evening. We booked the king room with a terrace and the view was awesome! Truly enjoyed our stay and will be back in the spring with our daughters!

Beautiful hotel.

Beautiful hotel.

First time in NYC so we don’t have anything to compare it to but the customer service was 10/10. Everyone from front desk staff to housekeepers were so kind. The facility and rooms were so clean. They offered laundry service at a very reasonable rate, much cheaper than LaundryHeap and other laundry services. We always felt safe walking to and from subway even later in the evening. We booked the king room with a terrace and the view was awesome! Truly enjoyed our stay and will be back in the spring with our daughters!

Great location and the rooms are immaculate. On my many stays, this is the first time a doorman greeted me upon arriving and leaving the hotel( he recognized me throughout my stay). My only suggestions is that staff should greet and acknowledge guest coming and going. Read up on The Ritz Carlton customer service philosophy. I still fully recommend The Lombardy.

Buen hotel, buen desayuno, cerca para tomar el bus que te lleva a las estaciones de metro.

Pros: Great location and a very friendly and helpful staff. Cons: The public spaces downstairs are public, noisy and always full of people. Sometimes it was even difficult to reach the room because of the crowd at the hotel's main entrance.

Great location and the rooms are immaculate. On my many stays, this is the first time a doorman greeted me upon arriving and leaving the hotel( he recognized me throughout my stay). My only suggestions is that staff should greet and acknowledge guest coming and going. Read up on The Ritz Carlton customer service philosophy. I still fully recommend The Lombardy.