南倫敦 平價度假套票之旅

The receptionist was very unhelpful, I arrived the hotel at 13:00, she said I should pay 30 pounds for early check in or come back after 15:00, but no one help me to keep my luggage, I need to put it onto the shelf of the storeroom by myself, no one would pick it to my room. After a long flight I was very tired, but the reception wanted me to do Self check in, self check out, the reception never do check in or check out. Poor service. The house keeper was absent minded, I had put all my clothes onto my bed and written down a piece of paper “please do not tidy my bed” but she still done that, I am very mind someone touch my clothes or throw my clothes onto the floor. after she had tidied my bed, my nightcloth make me Itching， I believe she should have put my clothes on the floor when she was tidying my bed. It makes me feel very unsatisfied and disgusting. Have she thrown my pillow onto the floor when she was tidying my bed? After cleaning the toilet, she forgot to close the door. I would say It’s not a hotel , it’s only an apartment with poor service. I’ve never had a bad experience in any hotel like this. I won’t come back again

It is close to most of the important tourist attractions.

I don't like the cleaner to clean my room at around 430 pm on 2 days. Hotel replied that they have more than 1000 rooms and will be arranged to clean some room on pm sessions. But I am satisfied with their reply as 4 star hotels should arrange staff to clean the rooms with efficient way.

曾有一天停電,酒店未能作出緊急安排,需要在酒店外,等候7小時,而期間沒有任何協助!沒餐飲,沒地方休息,也沒足夠保暖。其他時間,服務及設施都十分理想,希望針對突發情況有所改善!