「I recommend that guests double-check and confirm with the front desk whether their deposit will be refunded automatically or if they need to swipe their card in person. I was very frustrated when the front desk employee told me during check-out that I didn’t need to swipe my card to get the deposit refund. However, after driving an hour away, the front desk called me back to inform me that I had to return to swipe the card in person......Lost my time and gas.」
「Wonderful helpful staff clean room comfortable bed. Our room was large and bright albeit drab no art and all grey.
We loved the hot tub and sauna.
We have stayed at the JW Marriot down the street and Windermere House was 1/3 the price and Windermere is a MUCH BETTER HOTEL!!!」