「We booked this hotel and were shocked when we got there that it has an 8.4 rating. The room smelled musty and felt damp and cold. We wanted to soak for a while in the advertised hot tub but were told it was not available. The guy at the front desk was very unprofessional and I had to go up to the front desk in a different building for questions since he would not answer the phone. When I complained, he copped an attitude! The included continental breakfast was very sparse. Even though...
「Firstly there was only a staff member to be found between about 4-6pm. Which is an issue because I couldn't talk to anyone during my stay. Including in the morning at checkout.
I requested a first floor for my disabled child, and when I checked in they were like oops but oh well because we cant move you.
2. The rooms were mildly clean at best. (we had two rooms- both has a mildew smell) the beds had dirty blankets. One of the blankets was even sticky.
I found several bugs in the hallways, so...
「Very clean updated room bed pillows were great only complaint was the charging outlets didn’t work next to the bed otherwise will stay again ! Close to Mohegan sun 9 miles」
「The property is clean and well-maintained. The staff is very helpful. The breakfast is fine. The fitness room is small with only 3 machines. The shower only opens on one side which makes adjusting the water temperature on the far end difficult without getting a cold shower first. The location is close to many activities/event venues.」
「Quite obvious they posted fake pics of the rooms. It's run down. Like years ago...Beds gross. Microwave from the 80s. TV had 5 channels and they were all sports. No coffee maker in the room and the officedownstairsthat does have a keurig was not open. The room smelled like idk even what. The one sheet on the bed was toilet paper thin. A train goes by every couple hours. Mini fridge was not on, so we had to keep our stuff in the cooler and there's no ice machine.」