Saunderstown 3 Stars Hotels

"Rooms need a little updating and better cleaning. Pretty sure I saw old blood on the bed sheets. Don’t like how the bathroom sink was outside of the bathroom. Room service never came. I seen them in the hallway and asked if we could get our room cleaned and new towels. But got nothing. Room key didn’t work a couple times, had to go to the front office but they gave new room keys quick. Could hear the people next door loud and clear. So that was a little annoying "

"Amazing location. Hotel was good enough. Staff was veryfriendly. Hotel was average, not bad."

"For the price, the rooms and properties were quite worn, beds uncomfortable, water rusty on check in - and the walls were very thin. Location is excellent - Walking distance from all the things you'd want to see. It's Probably a great spot if you're planning to go to the bars and need a place to pass out after a few, but not a place if you want to relax. On the plus side they offered to move us to a quieter room, but a hotel that costs over $400 a night should be clean, new, quiet, and relaxing. "

"When we first checked in and the smell in the lobby was unbearable. It smelled like sewage. The entire first floor was being renovated. That created a lot of noise into the evening. Once we entered our room, the heat was not working properly. We complained to the front desk they said they did not have any other rooms and they sent a technician who did not do anything with the system. The bedside outlets were not working. Sunday morning housekeeping was vacuuming starting before 8 AM. Before 9 AM Sunday morning of the construction crew came back and started banging all over the first floor. We were on the second floor and can hear it loud and clear. We used the gym which had an empty water dispenser. The equipment was filthy. The canister of wipes were dried out so we couldn’t even wipe down the equipment. When we return to our room, our keys no longer worked. An hour after checking in on Saturday, I called Holiday Inn customer service and told them I was not happy with the conditions. They contacted the hotel and told me that the manager would be calling me directly to rectify the situation. I asked when and she said within a few minutes. That was Saturday late afternoon. It’s now Tuesday night, I still haven’t heard from anybody."