Key Haven 4 Stars Hotels

"Room was so well appointed. Extremely clean, large bathroom. Comfortable balcony. We really enjoyed our stay here. We had a great view of the restaurant/pool/ marina. The pools were beautiful, elegant & well maintained. The marina was beautiful too, however the weather was not cooperating, so we didn’t use it. The transportation to/from Duval street was very reliable & comfortable. "

"Amazing location, Clean and spacious rooms, Relaxing, Amenities are great "

"Quiet pleasant "

"Beautiful oceanfront property with amazing views. The room was clean, staff was welcoming, and the atmosphere felt peaceful and relaxing. Perfect place to enjoy the natural beauty of Key West. I loved capturing the scenery and tropical surroundings during my stay."

"Amazing place! The pool was super nice to relax in. The food at the restaurant was top notch. Everything was clean and tidy. Would for sure stay here again "

"The hotel was very nice and the staff were very polite and accommodating. We ate at the bar and the food was great. It was nice to have free parking just below our room. The grounds were well maintained. The beach was across the street from the hotel and was not owned by the hotel. We did not have time there due to our other activities. The shuttle bus to downtown Key west was very helpful. We thoroughly enjoyed our stay."

"Very nice place"

"We actually overlooked the parking lot. I didnt mind that at all. I couldn't hear people at the pool."

"Was an act of god to get fresh towels and general housekeeping. When they did get around to housekeeping, it always seemed like an inconvenience. Key card wristbands generally stopped working each time we left the room. Became usual practice to go to front desk to get wristbands reactivated. Waiters/waitresses were rude. Every interaction always seemed like we were bothering them. Became uncomfortable to ask for anything to the point where we just went to Publix to get groceries/snacks instead of bothering the staff. My son asked for a smoothy or Shirley temple at the bar. He is 6. It became an issue because the pina colada mix or strawberry daiquiri mix is “Reserved for alcoholic drinks, not kids” And no, it wasn’t pre made with alcohol. One elevator worked. Plan on taking the steps like we did. Or set aside 15 minutes every trip up or down waiting on the elevator. ESPECIALLY when the staff is using the elevator. They made it very clearly known that they take precedence of the elevator over the GUESTS. Everything in our room clogged at least three times. Sink clogged, bathroom drain clogged, and toilet clogged multiple times. And no, we didn’t clog it. We actually showed up to the room with a clogged toilet and clogged sink. Will all of the issues stated above, the staff made ZERO EFFORT to make these issues right. Management wasn’t willing to meet at the front desk. Their idea of making things right, was refunding the $25 nightly resort fee for one night. "