迈阿密第 5 大道购物区附近酒店

“This was the worst hotel experience I've had in all my travels. I had registered as a member in the hotel's app and selected room 1813 on the 18th floor a day in advance. The room was available at the time, and the number was very meaningful to us. But when we arrived at the hotel, the front desk told us that someone had already checked in and arranged for us to go to a room on the 5th floor facing the street. The room was not well soundproofed and was noisy all night long. We didn't sleep well……

“非常好！”

“Loved everything about this hotel! Check in was quick and easy, staff is friendly”

“冷气的杂音大到无法入睡”

“We loved the space and workspaces that came as part of the members club. The room was stunning and well kept. Only slight con was the staff was not always on the same page and when we arrived at 5am we were told that our only option was to wait until 4pm to be brought to the room. Later, asking a different front desk employee we were told the room had been ready and could be taken up. Not sure why we had to wait in the lobby for as long as we did. Other then that, the staff was amazing and we……

“Card key machine was broken. They had to walk us to the room every time we came out. Also, card key machine on the gate to park. My car was broken other than that, everything was okay.”

“很好”

“Perfect location close to Brightline, the Omni, museums, and Bayfront. We also loved the hotel. It was top notch. Service was great and the view from our room was incredible.”

“I don't know why. The guest rooms haven't been cleaned at all.”

“Not a lot of help from staff if you need it. Can’t communicate with anyone over the phone. Automated text messages that are frustrating if you have an issue that needs a real person to solve instead of a machine.”

“Excelente distribución de la habitación y la ubicación maravillosa”

“Perfect ”

“very friendly”