Colombo All Saints Church Hotels

"Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging "

"The location and historic charm are amazing! Having breakfast or dinner whilst right beside the ocean is a rare opportunity in the middle of a Capital city. The rooms are a little dated and hotel could do with a birthday. "

"The Den is located in an excellent area, making commuting very convenient. The hotel has a distinct European influence in its design, yet the rooms are noticeably more spacious and offer more amenities than many hotels in Europe. The shower water pressure is outstanding, and the hot water supply is consistently excellent—both of which added greatly to the comfort of the stay. One area for improvement is in the hotel’s operational systems. Upon checkout, I was presented with a bill showing outstanding room charges, despite having fully prepaid for my booking through Expedia. In addition, each time I left the hotel, security would ask whether I had signed out, which became repetitive and somewhat frustrating. Strengthening these processes would significantly enhance the overall guest experience."

"Good"

"Breakfast was not good and staff was not trained well. Also guests need to learn table manners !!!"

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They are truly some of the best staff in the world.😍😍"

"Outstanding "

"The hotel is nice but for a hilton could be better. We stayed here at the start and end of our holiday . It was a nice place to start but on our return we had a very smelly room which stank of stale smoke even though it was a non smoking room. We asked it to be fixed which it was not. The reception stuff were not as friendly compared to staff at other hotels in sri lanka and generally sri lankan people."

"The property looks lovely in reception. Staff were welcoming on arrival but not so during our stay. Our room was clean but needs maintenance. Toilet leaked water along bathroom floor and curtains not hooked up properly so were too difficult to close. There is a Do Not Disrurb switch in amongst the light switches, unmarked, and ours was accidentally turned on so our room was not cleaned. No compendium in the room so we were unaware of the switch. Housekeeping did come up at 8pm after I called reception and the young man was fabulously helpful and explained the switch to us. Coffee shop is only with alcohol. Bakery cashier was very grumpy and unhelpful. The hotel is in a great position in Colombo but is noisey at night. We didn’t use any restaurants in the hotel. Large shopping centre 10mins walk. "