Lucerne Alpine Panorama Path Hotels

"Our hotel room had not been completely cleaned from the previous guest. The room was visibly unclean; specifically, we found soiled personal contraceptive items left in the open. It is clear that a thorough deep-cleaning of the surfaces did not occur between stays. When flagged to the restaurant staff (because there are no hotel staff) the only thing they could do was contact the hotel manager. Nothing was followed up on and we were not able to discuss anything with hotel representatives. The keycard system didn’t work, keycards continuously stopped working and new ones were needed to be requested from the check in machine numerous times. Those we discussed the cleanliness of the room with noted that there had been issues with the keycards assigning to the incorrect rooms. This worried us on the security of our room. Additionally, we were told after we arrived hotels in the area are part of a tourist discount that can provide better rates for some attractions and includes free public transport. This hotel either doesnt participate or did not provide the information. There was no hotel staff to verify whether or not they do. We strongly discourage someone looking for hotels in Lucerne to stay here. "

"Excelent location, is an OK hotel for a couple of nights"

"The front desk personnel were friendly and very helpful. We enjoyed the balcony and the room was very well furnished. There was a charge for breakfast, but the quality and quantity of the offerings was worth it. The hotel was conveniently located. We highly recommend this hotel."

"Our room was cleaned daily with fresh towels. The staff were great. The only issue I have was the noise coming from the outside even when the windows are closed."

"Front desk staff very helpful, excellent service"

"Close to railway station "

"Staff were helpful and thoughtful"

"Hotel was very clean. Great location and friendly staff!!"

"This is a poorly designed old budget hotel describing itself as a boutique hotel. The room was tiny with the toilet a few feet directly next to the bed. There were strange vibrating noises heard at night. The room and bathroom did not smell fresh. The hotel is in 10 min walking distance to train and lake but not the best location."