Bay Harbor Islands Hotel with Pool

"We arrived and there was food and trash in the room an an insect. We were on the 32nd floor of the tresor tower and it always too 15-30 minutes to get the elevator up or down. We had to repeatedly ask for our sofa bed to be made up and when they finally did come when we were at dinner, they left the bed partially made and the room was a mess with some of our clothes left in the floor. Plus the room smelled horrible - like someone had used the bathroom and then made a hasty exit. We had a nice time at the pool but it wasn’t cheap (nothing there is) and definitely not 4.5 stars. "

"Water and electricity was out. Staff was not that great."

" Room was small and lacks amenities even though you are charged a significant additional amount for amenities. Stayed for 4 days and was charged additional $205 for amenities. They can't even provide coffee "

"No carpet in room was a plus. Nice pool but we didn't swim. Clean. Very convenient to cruise port with Free shuttle. No restaurant close by. Very small bathroom towels. . "

"There is minimal pool seating but plenty ocean/beach seating. Service was great but overly pricey."

"The ac wasset at 71 and the fan was going, kept the room cool"

"Hotel has convenient location and amenities, restaurant and cafe available on site."

"Great"

"Para estadía cerca del aeropuerto relacion calidad / precio excelente"