Itoigawa Benten Rock Hotels

"Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives. "

"Clean room"

"The room was nice and clean. The staff was very friendly, accommodating and helpful. Helen the manager often went above and beyond to meet the needs of guests. The environment was relaxed. The location was close to ski slopes and they also provided a free shuttle which was a plus."

"This place is so special. The room are remodeled beautifully and with respect to traditional style and everyone working here is kind and helpful. Highly recommend."

"The staff were helpful nd so professional. The onsen was so clean and quaint. "

"Staff nice , hotel showing its age but I think that’s everywhere in Japan . Boot room was in the basement which was a bit of a pain . The room we had do have a nice view to the mountains . The restaurant was actually nice even if it looked like a brightly lit sports bar "

"The whole place was amazing. Friendly and helpful staff!!! 10/10 "

"Cool, old school Japan experience. Dated for sure but has charm. Nice folks running it. Breakfast was small, probably the only real complaint. Also no instant coffee available to make on your own so for those that like to get up and have a cup it’s not happening until breakfast and if you order Japanese breakfast you pay extra for coffee. Cold in the hotel, and the kerosene heaters don’t turn on super early so you’re in your room till 7. Nice onsen. "

"Family of 5, booked 2 rooms with ensuites. Everything was great from the amenities to the food and helpful staff. The Ryokan is around a 300-500m walk from the ski lifts however they offer a shuttle service every morning. You can also reserve the shuttle at other times to head out to restaurants etc."